Pay with your Rho Checking Account:

The fastest and easiest way to pay down your current credit balance is to first ensure that your Rho Checking Account is funded. Here are step-by-step instructions on how to fund your account.

Once your checking account is funded, navigate to the Cards section in your Rho account.

From there, click the Pay Card Balance button to initiate a card repayment.

Pay with an External Bank Account:

If you haven't already, link your external bank account to your Rho account in Organization Settings. For detailed instructions, see How can I link a business account to my Rho account?

Once your external bank account is successfully linked, navigate to the Cards section in your Rho account.

From there, click the Pay Card Balance button and choose your external bank account from the dropdown to initiate a card repayment.

Please note that card repayments abide by ACH cut-off times. Repayments initiated prior to 2:00 pm ET should begin processing the same day. Any repayments initiated after 2:00 pm ET would be subject to next-day processing. Card repayments can take up to 4 business days to settle.

Automatic Repayments:

To avoid interruptions to your card activity, you can set up Automatic Card Payments to automatically pay down your balance once you reach a certain percentage of your allotted spend. Here are instructions on how to set that up.

At the end of your credit cycle, when your balance is due in full, your account designated for Rho card repayments will automatically be debited on your payment due date for the entire balance owed. Just ensure your account is funded for frictionless payments.

If you have a scheduled recurring payment, you can easily cancel the next upcoming payment before it is released.

From your Rho Banking tab, select the green View All button under Scheduled Payments. (Note, this option will not appear if you have already select a specific bank account under the All Accounts section).

Once on the Scheduled Payments tab, you should be able to locate the next upcoming payment of that recurring transfer, and simply click the red cancel button on the right side of your screen!

To assign any of your cards or individual charges to a budget that you have been assigned to, start by navigating to the Cards tab in your Rho dashboard.

While only users with Account Owner, Administrator, and Bookkeeper user roles can assign Budgets to banking transactions, users with Budget Owner and Employee user roles can assign card transactions, to a specific budget in their Cards Tab.

Assigning Individual Card Charges to Budgets

To assign a budget to a specific transaction, simply click the "Not Assigned" section of a transaction's line item (under the budget column). This will prompt a dropdown list of all of your created budgets.

You can also click on the transaction to open the Transaction Details window of that charge, scroll down to the Rho Attributes section and select your budget from there.

You can only assign one budget to each charge.

Assigning Full Cards to Budgets

If you are an Account Owner or Administrator, you can assign any card to a specific budget at any time, upon card creation or after.

If you are a Budget Owner, Bookkeeper or Employee you can assign any card to a budget that you belong to upon card creation.

Once a card is assigned to a budget, every charge that card has will be auto-assigned to that Budget.

Automatic Card Payments enable continuous card spending by ensuring you always have sufficient credit limit headroom. You can customize your limit threshold and payment amount to suit your needs.

Set Up Automatic Payments

To set up automatic card payments, click on your business name in the upper left corner of your screen to find the Organization Settings option.

Only Account Owners and Administrators are able to configure Automatic Card Payments.

In the Administration tab, scroll to the Payment Security section, then scroll until you see the section for Automatic Payments. Click on "Change settings" and the payment criteria will appear below.

Customize Your Credit Limit Threshold

First, you must customize your credit limit threshold. This percentage reflects the card balance value that triggers Rho to automatically create a payment. This allows you to continue spending as you approach your limit. The default is 95%. You can set a threshold between 1 and 99%.

• For example, using the default 95%, if your credit limit is $100,000, once your credit balance is over $95,000, this will trigger Rho to automatically create an interim payment via an ACH Pull.

Customize Your Payment Amount

Next, customize your payment amount. This is calculated as a percentage of your total credit limit. The default is 5%. You can set a payment amount between 1 and 99%.

• For example, using the default 5% - if your credit limit is $100,000, once your credit balance has exceeded $95,000 (per the above example), Rho will automatically make an interim payment of $5,000 via ACH Pull. This card payment of $5,000 will be applied to your card balance in order to enable continuous spending.

Select Your Payment Account Source

Finally, you must select the account from which you would like the interim payment to be automatically paid. An automatic ACH pull will occur for the preset % amount once the threshold is hit. Available accounts include:

• Your Rho checking account
• Your linked account at a third-party financial institution

For more information about linking an external account, see How can I link a business account to my Rho account?

Please Note: Automatic payments are credited to your Rho Card account when received to enable uninterrupted card spending for accounts in good standing. The Rho Card payment isn't complete until after the payment settlements and the ACH reversal window has closed.

The balance of your Rho Savings Account displayed in the navigation of the Banking tab and in the Savings account page.

The Savings Account page displays the following balances:

Total Balance: This balance includes both settled and pending transfers into your Rho Savings Account.

Available Balance: Total balance less any pending debits from your Savings Account.

Pending Debits: The total amount of pending debits from your Savings Account.

When scheduling one-time or recurring payments, it's important to note that once scheduled payments reach their due date, they are sent out at approximately 4am EST that day. We release scheduled payments early to ensure that all scheduled domestic wires and ACHs meet the same-day cut-off time, and are settled by that evening.

This means you cannot schedule a payment on the same day you plan to release it. (For example, if you are scheduling a payment on January 2nd to be released on January 2nd the payment will not go out). If you do accidentally schedule a payment on the same day it needs to go out, it will not be released, nor will it default to the next business day automatically. Instead, that payment will be struck as overdue in your Scheduled Payments Tab.

To send a payment in real-time you will need to select the black and green Make A Payment button in your banking tab. On the transaction details page of that payment, be sure to select the "Send Now" option (vs Send Later).

This also means that any scheduled payments that need approval, must be approved prior to 4am EST on their due date, or the payment will not be released.

For scheduled payments that are from Accounts Payable Bills only:

Please make sure the Payment Date is set as a business day (Monday-Friday). Any payment dates set for weekend days (Saturday or Sunday) will not be sent, and be reflected as "overdue" in your Payments Tab.

Your virtual & physical Rho cards can now be added to your Apple or Google Wallet for a quick, contactless, and secure way to pay.

Set up is simple - follow the steps below to get started:

Apple Wallet

1. Go to your Wallet app and click the + button in the right-hand corner.
2. Select the Card Type “Credit”.
3. Position your Rho physical or virtual card in the frame using your camera to virtually add your card details. Alternatively, you may click “Enter Card Details Manually.”
4. Verify your card details are correct and enter your 3-digit CVV security code.
5. Review Rho’s Terms & Conditions and click “Agree.”
6. For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message”, “Email”, or "Authenticator App", if you have set it up.
7. A six-digit code will be sent to your email address, phone number on file, or the Authenticator App, enter your code in the field provided.
8. Your Rho Card is now active in your Apple Wallet and ready to use at contactless point-of-sale terminals that support Apple Pay.

For more information, see Apple’s support document.

How to use your Rho Card in Apple Pay at a contactless point-of-sale terminal

1. Select your Rho Card via the Apple Wallet app.
2. Double-click the right-hand button on the side of your iPhone when a near contactless point-of-sale terminal.
3. Verify your identity using Face ID or your Passcode.
4. You will now be prompted to hold your phone near the contactless reader.
5. Hold near the reader until the purchase has been completed.

Google Wallet

Your virtual & physical Rho cards can now be added to your Google Wallet on your Android device for a quick, contactless, and secure way to pay.

Set up is simple - follow the steps below to get started:

1. Open your Google Pay (GPay) app on your Android device and click the image of a card in the right-hand corner.
2. This will open a screen that shows you all the cards you have linked to your wallet. Select “Add a Card” at the bottom of the screen.
3. Select the Payment Method “Credit or debit card.”
4. Take a picture of your Rho physical card or the virtual card in your Rho dashboard. Your phone will recognize your card details and then you must enter your 3-digit CVV security code. Alternatively, you may enter your card details manually.
5. Make sure your address, ZIP code, and phone number match your settings in your Rho account. The address should be your organization’s billing address. Press Save.
6. Review Rho’s Terms & Conditions and click “Accept & continue.”
7. For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message” or “Email.”
8. After you receive your six-digit verification code by text or email, enter it and click Submit.
9. Your Rho Card is now active in your Wallet and ready to use at contactless point-of-sale terminals that support Google Pay.

For more information visit the Google Pay Help Center

With your Rho cards, you will earn cashback on all eligible purchases, depending on your terms.

For our Rho card with daily terms, cashback will be posted in one lump sum, typically on the 6th business day of the month, for card spend during the preceding month. For example, cashback you earn in June will typically be credited in one payment in the first week of July. All cashback payments will be credited to your Rho Rewards checking account. Additionally, for accounts on our daily term card program, there is no minimum spend needed to accrue cashback.

Accrued rewards for our extended card programs are automatically deposited into your Rewards Account, typically 6 business days following full repayment of the statement balance.

At this time, the Cashback Rewards Program will limit your eligibility to receive cashback rewards from the following merchants and merchant categories:

1. Walmart Inc., and its affiliates and subsidiaries;
2. Merchants that offer “Utilities” as a product or service and are designated as such based upon Mastercard’s Merchant Category Codes (“Mastercard MCC Codes”);
3. Merchants that offer money transfer services, digital payments and/or quasi-cash and are designated as such based upon MasterCard MCC Codes; and
4. Transactions conducted or authorized in non-U.S. jurisdictions

As part of the Mastercard World Elite Business program, Rho customers also earn cashback at participating merchants through Mastercard Easy Savings. To learn more see our Mastercard Easy Savings help article.

You can easily view your accrued Rho cash rewards in your ‘Rewards Account’ in your Rho Banking tab.

With our new Rewards account you gain complete visibility into your total rewards balance, rewards earned this period, rewards earned to date, and your cashback rate. You can also quickly redeem your rewards or manage your cashback rate directly in your ‘Rewards Account’.

Rho Reward Accruals:

Enjoy frictionless cashback rewards with Rho! No complicated points scheme, no convoluted redemption!

Just cash rewards that are automatically yours when you make a repayment on your Rho Card. Earn cashback on card spend with your Rho Card.

• Accrued rewards for up to 60 days to pay are automatically deposited into your Rewards Account, typically 6 business days following full repayment of the statement balance.
• Accrued rewards for our 1-day card are automatically deposited into your Rewards Accounts, typically on the 6th business day of the month, for card spend during the preceding month.
• To redeem your cashback rewards, simply transfer a specified dollar amount or the full reward balance from your Rewards Account into your Primary Operating Account.
• Rewards are earned on settled transactions only.

Please note: Late payments do not earn rewards for transactions during that statement period. However, your next statement’s transactions will earn rewards when you make that repayment on time.

In the case of refunds, returns, disputes, fraud, or other transaction reversals, rewards will be subtracted from the following periods accrued rewards to net out the difference.

Please be advised that a fee of around $20-$45 will be deducted from your Rho account for any domestic wire payments that fail and are returned to your Rho account. There will also be a $30 fee for any funds that require a recall to be performed in order for funds to be returned to your Rho account.

All Rho users can customize Rho's email and text (SMS) notification preferences. This functionality allows everyone in your organization to choose which notifications they wish to receive. Avoid being inundated with notifications and subscribe to specific updates you don't want to miss.

Please note: The suite of available notifications varies by user type (Employees, Bookkeepers, Admins, etc.).

To update your notifications:

To update your notifications, log into your Rho account by going to bank.rho.co, navigate to the top right, click on your name, and click on "User Settings." Then click on the Notification tab. If you are associated with more than one Rho business account, you will be able to select the business name from the drop-down on the Notification tab.

Notifications for Employees:

All employees are able to customize the alerts below. Please note that receiving email alerts about "Email Verification" and "Password Reset" is required. Receiving text (SMS) notifications about certain updates is not yet supported (if this is the case, those options will be greyed out).

Notifications for Administrators and Account Owners:

As an Administrator or Account Owner, you will have enhanced visibility and optionality for notifications. In addition to core updates on Cards, Expenses, and Security, you will have the option to receive alerts about Banking, Payments, Accounts Payable, Credit, and Expenses. You can see the full list of notifications below. Please note that receiving email alerts about "Email Verification" and "Password Reset" is required. Receiving text (SMS) notifications about certain updates is not yet supported (if this is the case, those options will be greyed out).

Notes:

You can view your role in the organization by logging into your Rho Account and finding your designation in the top right corner, below your name.

If you choose to sign up for text (SMS) notifications, they will automatically be sent to your phone number associated with your account. To receive those notifications, the listed phone number needs to be able to receive text messages.

The American Deposit Management Co.

Master Services Agreement

THIS MASTER SERVICES AGREEMENT (this “Agreement”) is entered into as of [Date entered on survey], between American Deposit Management, LLC and its wholly owned subsidiary ADM Consulting, LLC (referred to herein collectively as “ADM”) on the one hand, and (“Client”) on the other hand.

RECITALS
A. ADM provides various treasury and financial services, including the services set forth in Recital C

(the “Program”);

1. Client desires to enroll in such consulting and advisory services as set forth below;
2. Client further desires to appoint ADM as agent to deploy, manage, and administer Client funds

with select Federal Deposit Insurance Corporation (“FDIC”) and/or National Credit Union Administration (“NCUA”) insured depository institutions (collectively, the “Program Institutions”) upon initial deposit of funds by Client at custodian banks (collectively, the “Custodians”);

D. ADM desires to provide such consulting, management and fulfillment services as requested by Client herein; and

E. ADM further desires to manage Client funds as agent to be held in Custodian and Program Institution deposit accounts (a Custodian is deemed a Program Institution and referred to herein as such when Client funds have been deployed by ADM in deposit accounts at the Custodian), to deploy, manage and administer those funds consistent with Client’s objectives, and, as requested by the Client, to provide Client with evidence of the Deposit Insurance or that the funds are secured.

F. Client has entered into an agreement (the “Rho Terms of Use”) with Under Technologies Inc, dba Rho Technologies (“Rho”) pursuant to which, amongst other things, Client has engaged Rho to deliver instructions and other information to and from third party service providers, such as ADM (such services being, the “Rho Services”).

AGREEMENTS

In consideration of the foregoing premises, the parties hereto, intending to be legally bound, hereby agree as follows:

1. Program Selection. The Program is comprised of the following components:

(a) the American Money Market Account (the “AMMA”), a liquid money market account, under which funds will be deployed and managed by ADM in bank deposit accounts at Program Institutions1 (the “AMMA Accounts”), and

1 Deposit accounts at Program Institutions may be classified as money market accounts, non-interest bearing accounts, interest bearing accounts savings accounts or negotiable order of withdrawal (NOW) accounts.

WHEREAS:

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(b) the American Term Deposit Account, under which funds will be deployed and managed by ADM in certificate of deposit accounts (“CD Accounts”).

Client has the option to determine whether to request (1) extended deposit insurance, under which funds in excess of the amounts insured by the FDIC or NCUA are secured through the pledge of identified and agreed upon collateral or issuance of a surety bond, all in accordance with the terms and conditions set forth herein, or (2) waiver of extended deposit insurance, under which funds in excess of the amounts insured by the FDIC or NCUA will not be secured. By signing below, Client acknowledges and understands that, in the event Client chooses to waive extended deposit insurance, Client funds deposited with a Program Institution in an amount in excess of the applicable limit for FDIC or NCUA insurance coverage, are not guaranteed by the FDIC or NCUA, or through the pledge of identified and agreed upon collateral, or the issuance of a surety bond, or by any government agency and, as a result, in the event of a financial failure of any such Program Institution, Client funds on deposit in a depository account with such Program Institution will be at risk. By signing Exhibit A, Client expressly waives extended deposit insurance.

Prior to depositing funds, Client shall select the program under which the particular funds shall be deployed and managed and provide ADM with written notification of such selection.

2. Account Eligibility; Client Representations and Warranties. The Program is only open to participants that meet the minimum deposit requirement currently in place at the time of opening. The minimum deposit requirement may be waived at the discretion of ADM.

The Program is only open to participants which are U.S. Persons. For this purpose, a “U.S. Person” is (i) any partnership, corporation or limited liability company organized or incorporated under the laws of the United States or any state thereof, (ii) any trust as to which one or more natural persons reside in the United States, or a U.S. Person as otherwise defined herein, has or have the authority as trustee to control all of the substantial decisions of the trust, (iii) any federal, state or local governmental unit, agency or authority located in the United States, and (iv) such other parties as ADM may approve, from time to time.

Public Unit Depositors make the following representations and warranties to ADM:

(a) Client is a “public unit” and the undersigned individual who has executed this Agreement on behalf of Client is the “official custodian” of Client as those terms are used in 12 C.F.R. § 745.10 of the NCUA regulations,

(b) Client is a “public depositor” (or that term’s equivalent) as defined under applicable state statutes in which the public depositor is located,

(c) Client hereby represents and warrants to ADM that (i) the undersigned officer of Client is knowledgeable as to the source and nature of the funds that are deposited with ADM; and (ii) no funds that are deposited via ADM pursuant to this Agreement are “proceeds of municipal securities” (as defined in Rule 15Ba1- 1(m)(1) promulgated under Section 15B of the U.S. Securities and Exchange Act of 1934, as amended, and the rules and regulations promulgated thereunder (the “Exchange Act”) unless Client is represented, with respect to the applicable municipal securities and related funds investments, by a municipal advisor that is registered with the SEC pursuant to the Exchange Act and is independent of ADM, and

(d) Client has received the Disclosure Statement of Municipal Advisor from ADM.

All Clients other than public unit depositors, represent and warrant that they are an "accredited investor" as that term is defined by applicable securities laws and the Securities and Exchange Commission.

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(e) Client represents that it is party to Rho Terms of Use and shall inform ADM if it ceases to be party thereto. Client represents that ADM shall continue to honor Instructions received from Rho until notified by Client of termination of its agreement with Rho.

3. Deposits. Under the Program, cash balances will be deployed into deposit accounts which are obligations of the Program Institutions in which the deposits are held and qualify for Deposit Insurance protection in accordance with the applicable rules of the FDIC or NCUA, as such rules may be amended from time to time. The Program Institutions may pay interest, at varying rates, on the deposit accounts (See “Interest” below).

AMMA Accounts. Each business day, ADM or its Custodian(s) will deposit your cash balances held in custodial accounts into one or more omnibus deposit accounts maintained at the Program Institutions.

CD Accounts. ADM or its Custodian(s) will deposit your cash balances held in custodial accounts into one or more separate CD Accounts maintained at the Program Institutions. The terms of such CD Accounts will be selected in accordance with your liquidity needs and stated investment goals. Client shall provide ADM with written notification when requesting or opening a CD Account.

Your deposit account ownership will be evidenced by an entry on records maintained by ADM and/or the Custodian(s) for each of the Program Institutions at which your funds are on deposit. You will receive a monthly account statement that will reflect all deposits, withdrawals, Program Institution deposit balance(s), net earnings and a delivered rate.

Your Funds (including accrued interest) in each recognized legal capacity, are currently eligible for up to $250,000 of Deposit Insurance at each Program Institution in which your funds are on deposit (subject to the aggregation of any other funds you have on deposit at the same Program Institution in the same legal capacity). Unless you have elected to establish extended deposit coverage, ADM will use commercially reasonable efforts to ensure that no more than $250,000 of your funds will be deposited in any single Program Institution; however, if funds in excess of $250,000 are deposited into or withdrawn from the Program in a single day, for a limited amount of time (intraday or overnight), the entire amount of the withdrawal or deposit may be held at one Program Institution. In such an event, in lieu of obtaining full Deposit Insurance, ADM may take steps to secure the amount of your funds by employing the tools available to you by extending deposit insurance.

Funds intended for deposit into the AMMA Accounts and/or CD Accounts must be deposited through the Custodian and cannot be placed directly with ADM or any of the Program Institutions. Deposits received by the Custodian on any standard banking day before 12:00 P.M. Central Time will be deposited with the Program Institutions on the next business day. Payments made by check, money order or cashier’s checks will be held based upon availability of funds.

4. Withdrawals. By enrolling in the Program, you consent to have your money on deposit at the Program Institutions automatically withdrawn from the Program Institution accounts upon your request for withdrawal. ADM reserves the right to take reasonable measures to verify your withdrawal request (but is not under any duty to do so), and ADM will not be held liable for any delays caused by such verification measures.

You may make a request for withdrawal at any time, in any amount of available funds, from your account. You acknowledge that CD Accounts are time deposits and, therefore, certain withdrawals from CD Accounts may result in the assessment of early withdrawal penalties or fees. You agree that you shall be wholly responsible for the payment of such penalties or fees.

Withdrawals are limited to six (6) per month. Withdrawals must be requested from ADM and cannot be made directly from the Custodian or any of the Program Institutions in which funds are held. ADM will process, or cause to be processed, withdrawal requests on Tuesdays and Thursdays (“Processing Days”) for settlement to your designated account on Wednesdays and Fridays (“Settlement Days”). Requests for amounts of $3,000,000 or less received by ADM on or before 12:00 P.M. Central Time on a Processing Day will settle to your designated

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account on the next Settlement Day specified by you in the withdrawal request. Withdrawal requests for amounts of $3,000,000 or less received by ADM after 12:00 P.M. Central Time on a Processing Day will not settle to your designated account the next day, but will be settled to your designated account on the next Settlement Day thereafter. Requests for amounts greater than $3,000,000 are considered special handling and will be settled at a mutually acceptable Settlement Day, regardless of whether the withdrawal request is received by ADM on or before 12:00 P.M. Central Time. Notwithstanding anything herein to the contrary, ADM is unable to process withdrawal requests or settle such requests to your designated account on holidays recognized by the Federal Reserve Board. If a withdrawal request is made or a withdrawal is scheduled to settle on a holiday recognized by the Federal Reserve Board, the transaction will be processed/settled as follows: (i) in the case of a withdrawal request, such request will be processed on the next available Processing Day, and will be settled to your designated account in accordance with the settlement timelines set forth above, based on the non-holiday Processing Day; or (ii) in the case of settling a withdrawal, the funds will be scheduled to settle to your account on the next Settlement Day following the holiday.

The accounts at the Program Institutions do not include check writing privileges, ATM transactions, or debit card transactions. Withdrawals can be made by telephone or electronically using any procedures required by ADM.

All funds movements (whether involving deposits, transfers or withdrawals) will be subject to time-of-day and local business day limitations, including limitations imposed by time-zone differences. ADM will not be held liable for any delay, failure or error by any Program Institution in making payment on any withdrawal.

5. Initial Funding. Upon Client’s deposit of funds with a Custodian, ADM shall distribute such funds to Program Institutions on behalf of Client. Pursuant to Client’s program selection, ADM shall cause the funds to be held in the AMMA Accounts and/or CD Accounts (AMMA Accounts and CD Accounts are collectively referred to herein as the “Deposit Accounts”) of the Program Institutions. Client acknowledges that ADM may, from time to time, place a certain portion of Client’s funds in a non-interest bearing transaction account. Funds in the Deposit Accounts shall remain the sole property of Client.

6. Management of Funds. ADM agrees to honor Client instructions (“Instructions”), with respect to this Agreement, received from Rho, by written or electronic means, as if they were delivered to ADM directly by Client. . In the event that Instructions received from Rho, on behalf of Client do not reflect Instructions of Client, Client agrees that such Instructions, received from Rho, shall be considered Instructions received directly by Client. Client further agrees that any disputes arising from Instructions received from Rho to ADM are governed expressly by the agreement between Rho and Client to which ADM is not a party nor under which ADM shall not have any obligations or liability thereunder.

7. Client expressly consents to ADM sharing with Rho such information as Rho may request in the course of Rho providing the Rho Services, including but not limited to information concerning Client funds, Deposit Accounts, transactions and such other information as ADM and Custodians may maintain with respect to Client and their funds. If Client wishes for ADM to cease sharing such information with Rho, it shall send notice of such preference to ADM and also to Rho. Rho is not a party to this Agreement and shall not have any rights or obligations hereunder..

8. ADM will deploy and continue to manage Client funds in the Deposit Accounts from time to time on Client’s behalf. ADM and the Custodians will provide Client evidence of the transactional history of Client’s funds upon reasonable written request by Client. ADM will pay interest with respect to the Deposit Accounts as outlined in Section 9. In accordance with the Client’s stated objectives, ADM will manage all funds in Deposit Accounts using reasonable discretion.

9. Deposit Insurance, Security and Collateral. ADM will take all steps necessary to deploy funds in Deposit Accounts that are insured by the FDIC and/or NCUA, as applicable, and to ensure that all funds deployed are fully insured or secured in accordance with the Client's instructions. Custodians and Program Institutions will be selected by ADM. With respect to Program Institutions, ADM agrees that funds shall only be

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deployed in FDIC-insured banks or NCUA-insured credit unions that are “Qualified.” For a Program Institution to be Qualified initially (at the time of a first deposit in the depository) it must be “well capitalized” (as such term is defined by applicable FDIC or NCUA regulations) based upon information about such Program Institution published by the FDIC or the NCUA on a quarterly basis. The fact that a Program Institution is “well capitalized” does not mean that it will not be subject to failure at a later point in time. Further, in the event a Program Institution fails, its insured deposits will either be assumed by another insured depository institution, or by the appropriate regulator for the failed institution (either the FDIC or the NCUA), in its capacity as receiver. In either case, as with all other depositors, it may take a period of time for ADM to substantiate its claim to and withdraw any funds previously on deposit at the failed financial institution.

From time to time, there may be instances arising from processing cutoffs and other operational deadlines where deposits placed in the AMMA or the American Term Deposit Account may exceed the Deposit Insurance coverage limits. In such instances, to the extent commercially reasonable, ADM will take all steps necessary to secure the full deposit (or any portion in excess of the Deposit Insurance coverage limit) in any Deposit Accounts by: (i) entering into a repurchase agreement on Client’s behalf with the particular Program Institution(s), pursuant to which the deposited funds will be exchanged at certain agreed upon times for securities (or a secured interest therein) owned by the Program Institution(s) and then re-exchanged at a specified future date and price, or (ii) obtaining a perfected first lien security interest in eligible Program Institution Collateral with a value no less than 100% of the balance of your funds in the Deposit Accounts. “Collateral” shall be any obligation authorized by law to be pledged by a financial institution to secure deposits. At Client’s written request, ADM will provide evidence of such repurchase or security agreement, as applicable.

In addition to securing deposits with the Collateral described above, ADM may deploy funds at one or more Program Institutions where a surety bond or similar private insurance is in place for the benefit of ADM's clients securing any deposit balances in excess of the Deposit Insurance coverage limits. At the reasonable request of Client, ADM shall provide Client evidence that such surety bond or similar private insurance is place.

10. Program Institutions. Each Program Institution is a separately insured depository institution. ADM may include additional Program Institutions, delete Program Institutions, and determine the order of Program Institutions, at its discretion. ADM may deposit cash balances with any of the Program Institutions, in any order that ADM determines is appropriate.

The Deposit Accounts established by ADM, as agent on your behalf, constitute a direct obligation of the Program Institution(s) and are not directly or indirectly an obligation of ADM or the Custodian, to the extent such accounts are not held by the Custodian. In the event a Program Institution rejects additional deposits, withdraws from the Program, or is terminated, you hereby authorize and direct ADM, as your agent, to move your affected accounts to another Program Institution. In the event ADM is unable to make such an alternate arrangement, ADM will transfer your balance to your account at your primary financial institution and notify you of such action.

Under federal regulations, Program Institutions may reserve the right to require seven (7) days’ notice before permitting a transfer of funds out of certain deposit accounts. While none of the Program Institutions have indicated their intention to implement such a policy, any Program Institution may, at any time, choose to do so.

You can obtain publicly available financial information concerning any of the Program Institutions that are FDIC- insured banks at www.fdic.gov or by contacting the FDIC Public Information Center by mail at 3501 North Fairfax Drive, Arlington, Virginia 22226 or by phone at 877-275-3342. You can obtain publicly available financial information concerning any of the Program Institutions that are NCUA-insured credit unions at www.ncua.gov or by contacting the NCUA by mail at 1775 Duke Street, Alexandria, Virginia 22314 or by phone at 800-755-1030.

Neither ADM nor its Custodian is responsible for any insured or uninsured portion of any deposits at any Program Institution or guarantees the financial condition of any Program Institution or the accuracy of any publicly available financial information concerning a Program Institution.

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Ability to Exclude Program Institutions: You may exclude any Program Institution from serving as a depository for your funds in the Deposit Accounts by notifying ADM in writing. You are responsible for notifying ADM of any updates or changes to such exclusions, from time to time, and ADM shall have a reasonable period of time to act on such changes. The exclusion of certain Program Institutions may adversely affect earnings on your Deposit Accounts.

11. Interest. The interest rate you earn on your deposits in the AMMA Accounts may fluctuate daily based on market conditions. ADM will inform you of the net earnings and delivered rate on your funds on your periodic account statement. ADM may, at any time, in its discretion, change the interest rate structure used for payment of interest, so long as ADM continues to act in reasonable accordance with your stated objectives. Interest will accrue daily and will be posted to your account on a monthly basis (or quarterly, where applicable) based on a 30/365 day convention, except during the month of February in which interest will be determined using an actual/365 day convention.

Interest will accrue on Deposit Account balances from the day they are deposited with the Program Institution(s) through the business day preceding the date of withdrawal from the Program Institution(s) based on a Program Institution’s funds availability. Deposits to Program received after 2:00 pm Central Time will be credited to the Deposit Account the same day received however the Deposit will begin accruing interest the next business day. Deposits received by check to the Deposit Account may be subject to check holds based on a Program Institution’s funds availability. Due to timing of when funds are received into the Deposit Account and the transfer of the funds into Program Institutions, Deposits received during the last three business days of the month may not receive the same interest rate applied to other funds in the Deposit Account. If ADM provides a Client an account statement outside of the Client’s normal statement cycle for the convenience of the Client’s reconcilement or bookkeeping purposes (“Snapshot Statement”), the interest rate and interest amount indicated on the Snapshot Statement is provisional only subject to the final interest rate and interest amount listed on Client’s monthly account statement.

The daily balance method is used to calculate interest on the Deposit Accounts. The rate you earn on the Deposit Accounts may be higher or lower than the rates available to depositors making deposits with Program Institutions directly, through other types of accounts offered by ADM, or in comparable accounts with other depository institutions. You should compare the terms, rates of return, required minimum amounts, charges and other features of Deposit Accounts with other accounts and investment alternatives. In the event you withdraw the entire balance of your account or close your account before the end of the statement cycle, you forfeit all interest earned through the date of withdrawal. There is no minimum period that your money must remain on deposit. The minimum average monthly balance required to earn interest in your AMMA is $25,000.00.

With regard to interest earned on any CD Accounts, interest may be transferred to your AMMA at maturity. CD’s are subject to underlying Program Institution’s terms and conditions.

12. Account Statements. You will receive a monthly account statement. All activity with respect to your accounts under the Program, will appear on your monthly account statement. You will not receive a separate statement from the Program Institutions or the Custodian. You must notify ADM immediately of any discrepancies noted on your account statement and in no event later than five (5) days after the date of the account statement on which the problem or error first occurred. You will receive your monthly account statement from ADM via our secure client portal, accessible through our website at www.americandeposits.com. You will be required to use your online access ID and password in order for you to view, print or save e-statement account information. By signing this Agreement, you specifically consent to electronic delivery of your periodic account statements and any other disclosures relating to your account(s), either by forwarding such statements and disclosures or by providing a notification of availability and links to such statements or disclosures, to the e-mail address you have provided to ADM. You are responsible for notifying ADM of changes in the e-mail address to be used for such purposes.

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13. Tax Reporting. The interest you receive from the Deposit Accounts is generally subject to state and federal income tax. An Internal Revenue Service Form 1099, a Tax Information Summary, will be sent to you each year showing the amount of interest income you have earned on the Deposit Accounts. ADM does not and will not offer tax advice and nothing herein, or otherwise conveyed by or between you and ADM, is intended to constitute tax advice or be used for tax planning purposes. You should consult a tax professional regarding the tax implications of any interest earned under the Program.

14. Compensation to ADM. ADM receives compensation of between 3.00% and 13.00% of the gross interest earned on all balances managed through the Program, including your funds, for managing the Program (the “Program Management Fee”). This is intended to compensate ADM for the provision of certain administrative, accounting, recordkeeping, compliance and other services in connection with the administration and maintenance of the Program. In addition, in certain circumstances, ADM will also receive compensation for providing advisory services in an amount between 0.00% and 3.00% on the balances held in the Program (“Deposit Advisory Fee”). It is important to note, that the charges listed in this paragraph will not reduce the principal balance of your account. In order to meet market conditions, ADM may choose to reduce or eliminate the foregoing charges for a particular statement cycle in order to provide a competitive rate of return.

Additional fees may apply by selecting extended deposit insurance, or other ancillary products. Such fees are disclosed at the time of account opening. Additional non-recurring transaction charges may apply to your AMMA account for expedited services or special requests. Please refer to ADM’s current fee schedule for additional information.

Client agrees to pay the fee(s) provided for herein to ADM for its services, and further agrees that ADM may setoff such amounts due from any funds held in Deposit Accounts in the event of nonpayment by Client. ADM agrees not to charge Client for any fees or charges related to processing costs, servicing costs or other fees customary with the Deposit Accounts held at underlying Program Institutions. Notwithstanding the foregoing, Client shall be responsible for any and all penalties, fines or fees assessed in connection with an early withdrawal from, or an early closure of, a CD Account.

15. Disclosures. YOU AGREE THAT IF YOU HAVE ANY QUESTIONS ABOUT ANY OF THE PROVISIONS OF THIS AGREEMENT, YOU WILL CALL ADM AT 414-961-6600. YOU ACKNOWLEDGE THAT YOU HAVE RECEIVED AND CAREFULLY READ THIS AGREEMENT BEFORE OPENING AN ACCOUNT WITH ADM.

16. Relationship with ADM. For the limited purpose of the Program, ADM is acting as your agent in administering the Program, including establishing and maintaining the Deposit Accounts, and managing deposits to and withdrawals from the Deposit Accounts. Your execution of this Agreement or your first deposit into the Deposit Accounts, whichever is earlier, will constitute your appointment of ADM as your agent in connection with the deposited funds. ADM determines the Program Institution(s) to deploy your funds to maximize the available Deposit Insurance. ADM and its Custodian(s) have established controls over the administration of your money.

17. Deposit Insurance. The FDIC and the NCUA protect you against the loss of your insured deposits in the event a Program Institution fails. Generally, deposits in Program Institutions are insured up to a maximum amount of $250,000 per tax ID per Program Institution. The $250,000 limit includes the principal and accrued interest in the Deposit Accounts, when aggregated with all other deposits held by you directly, or through others, in the same recognized legal capacity at the same Program Institution.

In the event that Deposit Insurance payments become necessary, payments of principal plus unpaid and accrued interest will be made to you. There is no specific time period during which the FDIC or NCUA must make insurance payments available. Furthermore, you may be required to provide certain documentation to the FDIC or NCUA before insurance payments are made.

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If your deposits at a Program Institution consist of certain assets or ownership types, the deposits may qualify for additional “pass-through” insurance from the FDIC. The rules that govern these categories of account ownership are very detailed and very complex, and there are many nuances and exceptions. Current detailed information about FDIC coverage may be obtained by visiting the FDIC at https://www.fdic.gov. Current detailed information about NCUA share insurance coverage may be obtained by visiting http://www.mycreditunion.gov.

18. Additional Duties of ADM.

(a) ADM shall not be obligated to exercise any greater degree of care with respect to Client funds held hereunder than it gives its own similar property, and shall not be required to manage, deposit or invest any funds held hereunder except as contemplated in this Agreement.

(b) With the exception of ADM’s willful misconduct, in no event shall ADM be liable for loss of goodwill, or for special, indirect, incidental, consequential, punitive, exemplary, or tort damages arising out of or relating to this Agreement, regardless of whether such claim arises in tort, contract, or otherwise. ADM's aggregate liability to Client and any third party for any and all claims or obligations relating to this Agreement shall be limited to the total compensation received by ADM from Client for the deposit resulting in such liability in the six (6) month period preceding the date the claim accrued. Client shall indemnify and hold harmless ADM from and against any and all losses, liabilities, claims, actions, damages and expenses, including reasonable attorneys' fees and disbursements, arising out of or in connection with this Agreement, the holding of any Client funds and the operation of any Deposit Accounts. Without limiting the foregoing, ADM shall in no event be liable in connection with its deployment, management, administration or direction regarding any funds held by it hereunder in good faith, in accordance with the terms hereof, including any liability for any delays (not resulting from its willful misconduct) in the management or direction of the placement of such funds.

(c) ADM shall be entitled to rely upon any order, judgment, certification, demand, notice, instrument or other writing delivered to it hereunder by or on behalf of a government agency or court of law or equity without being required to determine the authenticity or the correctness of any fact stated therein or the propriety or validity of the service thereof. ADM may act in reliance upon any instrument or signature, received from Client or a representative of Client, believed by it to be genuine and may assume that the person purporting to give receipt or advice or make any statement or execute any document in connection with the provisions hereof has been duly authorized to do so. ADM may conclusively presume that the undersigned representative of Client has full power and authority to instruct ADM on behalf of Client unless written notice to the contrary is delivered to ADM.

(d) ADM makes no representation as to the validity, value, genuineness or the collectability of any security or other document or instrument held by or delivered to it.

(e) Client authorizes and appoints ADM as Client’s agent for purposes of, among other things, maintaining Client’s records in connection with the Deposit Accounts in which Client’s funds are managed by ADM.

19. Limited Responsibility. This Agreement expressly sets forth all the duties of ADM with respect to any and all matters pertinent hereto. No implied duties or obligations shall be read into this Agreement against ADM. ADM shall not be bound by the provisions of any agreement among any other party hereto except this Agreement.

20. Other Terms.

(a) Limits on Money Market Accounts: Federal financial institution regulations limit the number of withdrawals from certain deposit accounts, such as money market accounts, to a total of six (6) during a monthly statement cycle and certain aggregation rules may apply to withdrawals from such accounts at the

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Program Institutions. These limits on transfers do not affect the interest rate you earn or the amount of Deposit Insurance for which your accounts under the Program are eligible.

(b) Termination; Closing of Account: ADM may, at its sole discretion, and without any prior notice, terminate your participation in the Program. You may close your account with ADM at any time. Notwithstanding the foregoing, you acknowledge that the closure of a CD Account prior to maturity may trigger the assessment of an early withdrawal penalty or fee, and you agree to be wholly responsible for payment of said penalty or fee. You further acknowledge that ADM has no duty to provide you with prior notification that the closure of a CD Account may result in the assessment of an early withdrawal penalty or fee.

(c) Ordinary Care: Any failure by ADM, and, except as limited by law, the Custodian, or any Program Institution to act or any delay by such party beyond time limits prescribed by law or permitted by this Agreement is excused if caused by your negligence, interruption of communication facilities, suspension of payments by another financial institution, war, emergency conditions, pandemic or other circumstances beyond the control of such party, provided such party exercised such diligence as such circumstances would normally require. You agree that any act or omission made by ADM, the Custodian, or any Program Institution in reliance upon or in accordance with any provision of the Uniform Commercial Code as adopted in Wisconsin, or any rule or regulation of any state or federal agency having jurisdiction over such party shall constitute ordinary care.

(d) Personal Information: You authorize ADM, a Custodian, the Program Institutions, and their service providers to share information concerning you and your accounts in connection with providing the services contemplated by this Agreement, and may disclose information about the Deposit Accounts to any affiliate of ADM and in accordance with applicable laws. You agree that ADM, the Custodian, the Program Institutions, and their service providers may obtain such information as may be necessary for legitimate business needs in connection with the operation of the Program.

(e) Modification; Amendment: ADM may modify this Agreement at any time. When there is any change to the information disclosed in this Agreement, to the extent legally required, you will receive at least thirty (30) days written notification in advance of such change.

(f) Tax Withholding: ADM may be required to withhold U.S. federal income tax at the prevailing rate on all taxable distributions payable to certain depositors who fail to provide their correct taxpayer identification number or to make required certifications, or who have been notified by the Internal Revenue Service that they are subject to backup withholding.

(g) Legal Process: ADM, the Custodian, and the Program Institutions may comply with any writ of attachment, execution, garnishment, tax levy, restraining order, subpoena, warrant or other legal process, which such party reasonably and in good faith believes to be valid. ADM may, but is not required to, notify you of such process by telephone, electronically or in writing. If ADM is not fully reimbursed for its record research, photocopying and handling costs by the party that served the process, ADM may charge such costs to your client account or Deposit Accounts, in addition to its minimum legal process fee. You agree to indemnify, defend and hold ADM, the Custodian and the Program Institutions harmless from all actions, claims, liabilities, losses, costs, attorney’s fees, and damages associated with their compliance with any process that such party believes reasonably and in good faith to be valid.

(h) Assignment: Neither this Agreement nor your relationship with ADM may be assigned or transferred by you to any other person or entity, except for (i) a transfer by change in ownership of your account, or (ii) a transfer that occurs due to death, incompetence, marriage, divorce, attachment or otherwise by operation of law, in which case such transfer shall not be binding on ADM or the Program Institution unless and until sufficient, acceptable documentation has been received by such entities. ADM may assign and transfer its rights and obligations hereunder, including, without limitation, to one or more of its affiliates or subsidiaries or to any person that acquires all or substantially all of the assets of ADM, without prior notice to you and without obtaining your consent.

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21. Jurisdiction and Service of Process. Any action or proceeding seeking to enforce any provision of, or based on any right arising out of, this Agreement shall be brought against any of the parties in the courts of the State of Wisconsin, County of Waukesha or, if it has or can acquire jurisdiction, in the United States District Court serving the County of Waukesha , and each of the parties consents to the jurisdiction of such courts (and of the appropriate appellate courts) in any such action or proceeding and waives any objection to venue laid therein.

22. Severability. The parties agree that if any provision of this Agreement shall under any circumstances be deemed invalid or inoperative, this Agreement shall be construed with the invalid or inoperative provisions deleted and the rights and obligations of the parties shall be construed and enforced accordingly.

23. Counterparts and Electronic Signature. This Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which together shall constitute but one and the same instrument. By signing this Agreement electronically, Client agrees that the electronic signature provided is the legal equivalent of a manual signature on this Agreement. If Client selects electronic signature, Client consents to be legally bound by this Agreement. Client further agrees that the use of a key pad, mouse or other device to select an item, button, icon or similar act/action, or to otherwise provide ADM or in accessing or making any transaction regarding this Agreement, acknowledgement, consent terms, disclosures or conditions constitutes a valid signature, acceptance and agreement as if actually signed by Client in writing.

24. Governing Law. The internal laws of the State of Wisconsin shall govern the validity, construction, enforcement and effect of this Agreement.

25. Waiver. The rights and remedies of the parties to this Agreement are cumulative and not alternative. Neither the failure nor any delay by any party in exercising any right, power, or privilege under this Agreement or the documents referred to in this Agreement will operate as a waiver of such right, power, or privilege, and no single or partial exercise of any such right, power, or privilege will preclude any other or further exercise of such right, power, or privilege or the exercise of any other right, power, or privilege. To the maximum extent permitted by applicable law: (a) no claim or right arising out of this Agreement or the documents referred to in this Agreement can be discharged by one party, in whole or in part, by a waiver or renunciation of the claim or right unless in writing signed by the other party; (b) no waiver that may be given by a party will be applicable except in the specific instance for which it is given; and (c) no notice to or demand on one party will be deemed to be a waiver of any obligation of such party or of the right of the party giving such notice or demand to take further action without notice or demand as provided in this Agreement or the documents referred to in this Agreement.

26. Termination. This Agreement may be terminated immediately by either party without prior notice.

27. Notice.
You may contact ADM in writing or by telephone at:

American Deposit Management Corporate Office W220 N3451 Springdale Rd
Pewaukee WI 53072
414-961-6600 clientservices@americandeposits.com

IN WITNESS WHEREOF, the parties hereto have caused this Master Services Agreement to be executed by their respective officers on the day and year first written above.

AMERICAN DEPOSIT MANAGEMENT, LLC

By: Kelly A. Brown, Chief Executive Officer

ADM CONSULTING, LLC

By: Kelly A. Brown, Chief Executive Officer

__________________________________________

Exhibit A

WAIVER OF DEPOSIT INSURANCE ACKNOWLEDGEMENT

This Waiver of Deposit Insurance Acknowledgement is provided by Client in connection the Master Services Agreement (the “Agreement”) entered into by American Deposit Management, LLC and its wholly owned subsidiary ADM Consulting, LLC (collectively, “ADM”) and the Client. Terms not defined herein have the meaning ascribed to them in the Agreement.

By signing below, Client hereby elects to waive extended deposit insurance. As such, Client funds deposited with a Program Institution in an amount in excess of the applicable limit for FDIC or NCUA insurance coverage, are not guaranteed by the FDIC or NCUA, or through the pledge of identified and agreed upon collateral, or the issuance of a surety bond, or by any government agency. As a result, in the event of a financial failure of any such Program Institution, Client funds on deposit in a depository account with such Program Institution will be uninsured.

DAILY WITHDRAWAL ADDENDUM

This Daily Withdrawal Addendum is agreed to by the undersigned in connection with the Master Services Agreement (the “Agreement”) entered into by American Deposit Management, LLC and its wholly owned subsidiary ADM Consulting, LLC (collectively, “ADM”) and the Client. Terms not defined herein have the meaning ascribed to them in the Agreement.

The following replaces and supersedes the section titled "Withdrawal" in the Agreement:

Withdrawals

By enrolling in the Program, you consent to have your money on deposit at the Program Institutions automatically withdrawn from the Program Institution accounts in the event you notify ADM of a request for withdrawal. ADM reserves the right to take reasonable measures to verify a withdrawal request (but is not under any duty to do so), and ADM will not be held liable for any delays caused by such verification measures.

You may make a request for withdrawal at any time, in any amount of available funds, from your Deposit Accounts. You acknowledge that CD Accounts are time deposits and, therefore, certain withdrawals from CD Accounts may result in the assessment of early withdrawal penalties or fees. You agree that you shall be wholly responsible for the payment of such penalties or fees.

Withdrawals must be requested from ADM and cannot be made directly from the Custodian or any of the Program Institutions in which funds are held. ADM will process, or cause to be processed, withdrawal requests on any business day, Monday through Friday (“Business Days”) for settlement to your designated account on the next business day. Requests for amounts of $3,000,000 or less received by ADM on or before 12:00 P.M. Central Time on a Business Day will settle to your designated account on the next Business Day specified by you in the withdrawal request. Withdrawal requests for amounts of $3,000,000 or less received by ADM after 12:00 P.M. Central Time on a Business Day will be settled to your designated account within 2 Business Days. Requests for amounts greater than $3,000,000 are considered special handling and require extra processing time; therefore, ADM will work with you on a mutually acceptable settlement date. Notwithstanding anything herein to the contrary, ADM is unable to process withdrawal requests or settle such requests to your designated account on holidays recognized by the Federal Reserve Board. If a withdrawal request is made or a withdrawal is scheduled to settle on a holiday recognized by the Federal Reserve Board, the transaction will be processed/settled as follows: (i) in the case of a withdrawal request, such request will be processed on the next available Business Day, and will be settled to your designated account in accordance with the settlement timelines set forth above, based on the non- holiday Business Day; or (ii) in the case of settling a withdrawal, the funds will be scheduled to settle to your account on the next Business Day following the holiday.

Your accounts at the Program Institutions do not include check writing privileges, ATM transactions, or debit card transactions. Withdrawals can be made by telephone or electronically using any procedures required by ADM. We reserve the right to verify any withdrawal request at any time.

All funds movements (whether involving deposits, transfers or withdrawals) will be subject to time-of-day and local business day limitations, including limitations imposed by time-zone differences. ADM will not be held liable for any delay, failure or error by any Program Institution in making payment on any withdrawal.

45251741v2 13

IN WITNESS WHEREOF, the parties hereto have caused this Addendum to be executed by their respective officers on this [date entered on survey].

AMERICAN DEPOSIT MANAGEMENT, LL

(Entity Name) By: [entered on survey]

Kelly A. Brown, Chief Executive Officer

ADM CONSULTING, LLC

By: Kelly A. Brown, Chief Executive Officer

Restricted Countries

Rho does not support transactions to and from the following restricted countries:

In addition to restricted countries, we are currently unable to support payments to:

Industry Restrictions for International Payments

Currently, entities holding an account at Rho that fall under the following industries are not permitted to send international payments:

• Weapons / military-grade security
• Pawnbrokers
• Political organizations
• Precious metals and stones
• Adult entertainment
• Drug paraphernalia
• CBD and related products
• Carbon credits
• Cryptocurrencies
• Gambling
• Ponzi / pyramid schemes
• Firms involved in the servicing of illegal goods/services including but not limited to: counterfeit goods/trademark infringement, human trafficking, child labor, prostitution.

Additionally, please keep in mind that international payments sent to recipients in these industries may be rejected or subject to additional compliance screenings.

You can now require 2-factor authentication for all users in your account when they send transfers or create a Rho card.

To configure your 2FA settings, first make sure that your 2FA has been correctly set up in your account by following these instructions.

Once that is set up, you can go to your Administration Tab by clicking on your Business name in the upper left corner of your screen and selecting Organization Settings. From there, click on Security at the top in grey, which will bring you to this page:

From here you can also configure your payment settings to require approval for transactions created by your Team Members.

You can easily download a CSV detailing card transactions from your Rho dashboard.

First, navigate to the Cards > Transactions tab in your dashboard. Scroll down to the transactions table and then click the Export button on the right side of the screen.

This will export transactions across all your Rho cards.

To see transactions for a specific card, navigate to the Team Cards tab, select the card, and click Export CSV in the card details page.

In the pop-up on the right side of the screen, you can enter a specific date range and select which attributes you'd like to include in the CSV.

Once you have your filters set, click the Download CSV button.

Savings Account interest disbursements occur on the 5th business day of each month.

Interest is calculated based on the average monthly balance (calendar month). Each day's ending balance is what is used to calculate that average monthly balance. Interest will accrue daily and will be posted to your account on a monthly basis based on a 30/365 day convention. The minimum average monthly balance in your Savings Account required to earn interest is $25,000.00.

Savings Account statements will be released by the end of the 5th business day of each month.

If you would like to view your statements, you can follow this article.

To print a receipt or confirmation page of a transaction you've created:

• Start by clicking on the Banking Tab from the toolbar on the left side of the screen and the All Accounts page will display.
• From there, select the transaction you would like to print under the All Recent Activity page. (Note, by clicking "View All", you can view more transactions than what is displayed on the main page. By clicking on the top right-hand buttons you can view/sort transactions by Date, User, Budget, or Status or search for a specific transaction).
• When you click on the transaction, a window to the right of your screen will open, displaying transaction details.
• You will see the Download button in the top left corner.
• Selecting this button will prompt a PDF download of your transaction confirmation. Once you save it to your computer you can email it to your recipient, or file it for later viewing.

By linking your Rho account to an external business bank account, you can transfer money between them. Before you begin, please ensure the following:

1. You are linking a business bank account, not a personal account, to your Rho account.
2. The entity name on the account you are linking matches the entity name on your Rho account exactly.

To link an account, access the External Bank Accounts tab of the Organization Settings section.

Scroll down to the correct section on the page and click Instant Connect. Then click the Okay button to proceed.

From the Select Your Institution prompt, click the icon associated with your bank or enter the name of your bank in the Search field and select it.

The Enter your credentials or a Login page for the bank displays. Enter the username and password associated with the external account and click Submit. After you validate the transaction via two-step authentication, when configured, the external account is linked to your Rho account, and is listed in the Linked Accounts section.

Note: Incoming linked account transfers are limited to $150,000 per day. Outgoing transfers by default are limited to $150,000 per day, though larger amounts can be accommodated by speaking to our team. Linked-account transfers can take between 2 to 5 business days to settle.

Note: If you have multiple checking accounts under one Business, you will not be able to directly link a "sub-account" to an external account. All external accounts are linked to the Rho account as a whole (subs included). However, when going to "deposit funds" in your Banking tab using our linked account feature, you can choose which sub-account to send funds to and from which linked external account the funds will originate.

You are able to approve scheduled transactions created by your Team Members. With Rho, you can create Payment Settings for which Team Members can authorize payments, how many Team Member needs to approve a transaction, and transaction amounts that require approval.

You can configure your approval policy in the Organization Settings section.

From here, you can select an Approval Threshold (any transaction initiated over the entered amount will require approval). You can then select the number of users who will need to approve a transfer prior to it being sent (1, 2, 3, 4, 5), and which users are designated as "Approvers". For example, you can require 1 user to approve all transactions over $50, and it can be 1 of the 3 users that you designated as "approvers".

Once the transactions are initiated to be released, the Designated Approvers will receive emails to approve each transaction prior to the release of funds.

For more information about which roles have the ability to create transactions, see Roles & Permissions.

From the Organizational Settings page, you can view the account information, such as company and business details and manage your linked bank accounts and payment settings. From the Rho application, click on your Business Name in the upper left corner of your screen and select Organizational Settings

The Administration page consists of the following sections:

• Company Details
  Lists the contact information and mailing address for your account. To edit this information please contact Rho support.
• Business Banker
  Lists the contact information for the Rho banker assigned to your account.
• Credit Agreement
  Lists the Rho credit information for your account. To adjust your credit agreement, please contact Rho Business Banker.
• Linked Accounts
  Lists the external business and bank accounts that are linked to your Rho account. All external accounts are linked using Plaid. For information about linking an external account to your Rho account, see How can I link a business account to my Rho account?
• Payment Settings
  Lists the transfer threshold amount, the number of approvers required for transfers that exceed the threshold, and the designated approvers for your company. For information about editing your payment settings, see How can I require approval for specific transactions?
• Account Controls
  Allow you to close your Rho account. Please contact Rho support before closing the account.

Note: You can click the headings on the side of the page (highlighted in green in the screenshot above) to access that section of the Admin page.

Getting started

To send an international wire in USD or another currency using Rho, first ensure you have set up the vendor, including their international payment method. You can check this by visiting the Vendor tab.

Not sure if your vendor’s location is supported? You can find out by reviewing the countries we support sending funds to here.

International USD Wire Fees at Rho

While Rho does not charge additional fees for international wires sent in USD, such transfers can be subject to fees set by associated banks (recipient, correspondent, or intermediary banks) and/or the SWIFT network.
To provide you with greater visibility, Rho shows you the FX fee total upfront when initiating your payment. To access this information, click the > arrow icon next to Total Fees.

You can choose to absorb all fees that are incurred by recipient, correspondent, or intermediary banks in addition to any SWIFT network charges (for a flat rate of $15), by deducting them from your bank account. To cover all fees on the transfer, simply click the toggle to “on” (next to “Cover all recipient delivery fees”).
Alternatively you can choose to have your recipient pay these fees by deducting them from the total wire amount. To do so, ensure the toggle next to “Cover all recipient delivery fees” is turned off.

Please note that these fee totals are only an estimate. Rho may not have visibility to additional fees incurred by recipient, intermediary or correspondent banks’ fees while the funds are in transit.

FX Transfer Rate at Rho

Rho offers a market-leading 1% FX rate for foreign currency conversion and transmission (sending USD to another currency).

Making a payment

To send funds internationally to a vendor, select the Make A Payment button from your Rho Banking Tab.

From the Send Money page, click the International tab and then select either Internationally in USD or Internationally in a foreign currency depending on your Vendor’s preference.

Certain currencies including IDR, PHP, INR, and MYR are processed via local payments rails, not the SWIFT network. This means that once the funds leave Rho, we have limited visibility on the payment and cannot provide tracking information.

Next, follow the prompts to select the Rho account you would like to send funds from, the Vendor profile, and their recipient account:

• Click the From Account drop-down list and select the Rho account that the money is transferred from.
• Click the To Vendor drop-down list and select the desired Vendor from the drop-down list.
• Note: Only vendors with an international bank account are listed in the drop-down list. The international bank account(s) associated with the vendor are displayed. Select the desired account and click Continue.

Specify the value in US Dollars in the You Send or the Vendor Gets field, and the Rho application will convert the value to include fees and the conversion rate if non-USD.

You can expand the Total Fees section by clicking on the > arrow to view a more detailed breakdown of  your transaction. For more information on how international wire fees and currency conversion rates are calculated please refer to International Wires Fees (USD or Foreign Currencies).

Additionally, here you can choose to absorb all delivery fees that are incurred or you can choose to have your recipient pay these fees by deducting them from the total wire amount. To do so, either turn on (or leave off)  the toggle next to Cover all recipient delivery fees.

Once you have decided on the fee structure for your transfer, you will see those choices reflected in the Total amount we send field.  At any time during the payment initiation process, you can view the Recipient Gets field to understand the amount estimated to be received by your vendor (not including delivery fees if you are not covering those fees).

Click Continue. The values are transferred to the Transfer Details page.

Specify the transfer information, and then click Create:

From
Lists the Rho account that the money is transferred from, and the amount of money to be transferred in US Dollars.

To
Lists the vendor to receive the money, and the amount of money to be transferred in US Dollars.

Frequency
By default the money is scheduled to be transferred only once (One Time Only). To specify a recurring transfer, click the drop-down list and select the desired frequency:
- One Time Only (default)
- Every day
- Every week
- Every month
- Every year

Assign from Budget
To assign the transfer to a specific Rho budget, click the drop-down list, and select the desired budget name. For more information about creating budgets, see Create a New Budget. Optional.

Memo
Enter any notes or information to be associated with the transfer. Optional.

Payment Reason
Enter an explanation for the global transfer.

Payment Reference
Enter the reference number associated with the transfer (for example, an invoice number).

Add Attachment
To attach a bill or invoice to the transfer, click the Add Attachment button. An open dialog window displays, allowing you to navigate to the location where the file is located, and then click Open.

When will the transaction begin processing?
By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click Later and then click the calendar field to specify the desired date. All immediate transfers are displayed in your Banking Tab, and all scheduled transfers are displayed on the Scheduled Transfers page, which you can view in your Banking Tab.

If you schedule a recurring transfer using the How often? field, the Rho application bases the transfer on the date specified in the Send Date field. For example, if you schedule a monthly transfer (Every Month) with a schedule date of 01/01/2023, then the first recurring transfer will occur on 02/01/2023.

Confirm Transfer Details

After you create the transfer a confirmation page will be displayed. Review the transfer information, and then click the Confirm Payment button.

Please review international wire restrictions to ensure your wire will not be returned or fail.

When you click the button, Rho sends a confirmation code using the two-factor authentication method that is specified in your Account Settings page.

From the verification page, enter the code sent to your account and click Continue.

Note: To choose another method to verify the transfer, click the Use another method button and select another verification method (text message, phone call, or email).

Tip for sending Wires:

• To ensure your wire transactions display your preferred business name, we suggest providing details in the memo/note section to include information "Sent from [Insert Business Name Here]."
• Please note that if a payment is scheduled in advance, the currency conversion rate may change from the time it is initiated to the time the payment is sent out.
• Please review international wire restrictions to ensure your wire will not be returned or failed. Additionally, please review which countries we support sending funds to:  Which countries can I send an international wire transfer to? To ensure your vendor’s location is supported.

The conversion rates displayed in this article are for illustrative purposes only and do not reflect current or guaranteed exchange rates.

Log into Rho and navigate to the Banking tab.

Next, click View Documents.

From there, select the account you want to review. You'll see all account information including account number, routing number, payment instructions, and all statements.

When are statements available?

• Checking Account Bank Statements are made available on the 2nd calendar day of every month
• Savings Account Statements will be available by the end of the 5th business day of each month (Please note that this can be the 6th or 7th of the month depending on weekends or holidays)
• Statements for Rho Card accounts with daily terms are made available on the 5th of every month
• Statements for Rho Card account with monthly terms are made available 1 business day following the statement repayment date

Example statement

Rho allows you to effortlessly move money from any linked external account right into your Rho checking account. You can choose between an instant transfer or schedule one for a later time, as well as set the transfers to be recurring transactions. Rho processes these transactions as ACH transfers, keeping your financial activities swift and seamless.

Settlement Time: Linked Account transfers can take 3-5 business days to settle.

For more information about linking an external account, see How to connect to an external bank account.

To transfer funds, click the Banking icon from the Rho toolbar, then select the desired account on the left side of the page. Click the Move Funds button in the upper-right corner of the screen, choose the Deposit option, and click on Use Linked Accounts.

Specify the deposit information, and then click Continue.

How much would you like to transfer?

Enter the amount of money to be transferred from the linked account to your Rho account in US Dollars.

Transfer From

Click the drop-down list to select the linked account that the money is transferred from.

Transfer To

Click the drop-down list to select the Rho account that the money will be deposited into.

How often?

By default, the money is scheduled to be transferred only once (One Time Only). To specify a recurring transfer, click the drop-down list and select the desired frequency:

- One Time Only (default)

- Every day

- Every week

- Every month

- Every year

When should it go through?

By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click Later and then specify the desired date.

All immediate transfers are displayed on the Banking tab in the transactions table, and all scheduled transfers will be displayed under the Scheduled Transfers tab in Banking.

Note: If you schedule a recurring transfer using the How often? field, Rho bases the transfer on the date specified in the When should it go through? field. For example, if you schedule a monthly transfer (Every Month) with a scheduled date of 01/01/2024, then the first recurring transfer will occur on 02/01/2024.

Confirm Transfer Details
A confirmation page displays, click Confirm Transfer if the information is correct.

Note: If you have multiple checking accounts under one Business, you will not be able to directly link a "sub-account" to an external account. All external accounts are linked to the Rho account as a whole (subs included). However, when going to "deposit funds" in your Banking tab using our linked account feature, you can choose which sub-account to send funds to, and from which linked external account the funds will originate.

The Rho application allows you to create budgets to help you manage your organization’s expenses.

For example, let’s say you wanted to set a budget of $100,000 for Advertising expenditures. In Rho, you can create a budget called Advertising and specify the Budget Amount as $100,000.

Once the budget is created, you can ensure that every time you spend money on Advertising that it is taken out of the appropriate budget. Then from the Budget Reporting page, you can view all of the Advertising expenditures for the month, quarter, and fiscal year.

Once a budget is created you can:

• Assign a Rho Card to a budget, so that all transactions using that card are assigned to the budget.
• Associate existing transactions to a budget to ensure correct management of your finances.
• Specify the appropriate budget to a financial transfer.

Additionally, you can assign specific users to a specific budget.

Which team members can see these budgets?

Any employee you add. To add a team member to a Budget in order to give them the ability to tag their transactions to that Budget you can follow these easy steps!

The amount of cash in my Rho account changes. Do these budgets need to be fully funded?

No. Creating department budgets is just like creating a spending limit. For example, you can set a spending limit of $25,000 for a budget. That amount will be the limit whether the account has a $10,000 balance or a $100,000 balance. However, unlike a card limit, you can go over a Budget limit, as noted earlier these are soft limits, just for tracking, not meant to inhibit spending.

The Reporting Tab

In this tab, you can see:

• Total Spending
• Total Budget amounts
• Pending Costs
• Pending Debits
• A bar or line graph showing recent activity:

The All Tab

• Active budgets are displayed in tabular format.
• Click Archived to view any budgets that have been archived.
• Additionally, you can create a new budget by clicking the New Budgets button. For more information, see Create a New Budget.

The table provides the following information about your budgets:

• Budget Color Label
  Displays the assigned color for the budget, used for identification in graphs.
• Budget Name
  The name of the budget.
• Number of Users
  The number of users in your organization associated with the budget.
• Budget
  The amount of money budgeted for the account.
• Period Spending
  The total amount of all expenditures for the specified time period assigned to this budget.
• Reset Cadence
  The time period when the budget is reset. For example, if the Reset Cadence for your $10,000 Advertising budget is monthly, then on the first of the next month the Remaining Budget returns to $10,000, regardless of the current monthly expenditures.
• Remaining Budget
  The percentage of the budget that remains to be spent for the specified time period.

To view the specific activity of a Budget, simple click on the Budget Name from the list shown above.

The Budget Details Page

Here you can view:

• Total Spending
• Total Budget
• Reset Cadence
• Wheel of Spend
• Graph of Spend
• You can filter all of the above by a specific date range or Day, Week, Month. Quarter, Year.
• Recent Transactions Tagged to that Budget
• The Actions Button on the upper right hand side allows you to:
  • Manage Users (add/delete users from a Budget)
  • Access the Budget's Settings (Name, Amount, Cadence)
  • Archive or Close the Budget

From the Banking page, you can send money from one Rho account to another within one entity's account. This includes Treasury to Checking account transfers and checking-to-secondary checking account transfers.

We do not offer the option to transfer funds from one company's Rho account to another company's account at Rho, even if both companies are owned by the same user. Internal Transfers are meant for transfers with one company's account. If you would like to send a transfer from Company A to Company B, you can create a payee profile for Company B under the Company A account, set up a Domestic Wire Payment Type using Company B's domestic wire instructions, and send a domestic wire. Please note that while checking to checking transfers under the same business settle within an hour of initiating, business to business internal transfers take 25 hours to settle.

You can initiate a transfer immediately or schedule it for at a later time, as well as schedule the transfer to be a recurring transaction. Settlement times for Treasury Account transfers are 1-3 business days.

Click the Banking tab from the Rho toolbar to open the Banking Dashboard. Click Internal Transfer:

Note: Please make sure you are not selecting a specific account on the left side of the page.

From here you will be redirected to the Internal Transfer Details Page:

Specify the transfer information, and then click Continue:

Transfer From: Click the drop-down list to select the Rho account that the money is transferred from.

Transfer Amount: Enter the amount of money to be transferred from the Rho account to the Vendor in US Dollars.

Frequency: By default the money is scheduled to be transferred only once (One Time Only). To specify a recurring transfer, click the drop-down list and select the desired frequency:- One Time Only (default)- Every day- Every week- Every month- Every year

Assign from Budget: To assign the ACH transfer to a specific Rho budget, click the drop-down list, and select the desired budget name. For more information about creating budgets, see Create a New Budget.

Memo: Enter any notes or information to be associated with the ACH transfer.

Add Attachment: To attach a bill or invoice to the transfer, click the Add Attachment button. An open dialog window displays, allowing you to navigate to the location where the file is located, and then click Open.

When will the transaction begin processing?: By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click Later and then click the calendar field to specify the desired date. All immediate transfers are displayed on the Past Transfers page, and all scheduled transfers are displayed on the Scheduled Transfers page.

Note: If you schedule a recurring transfer using the How often? field, the Rho application bases the transfer on the date specified in the When should it go through field. For example, if you schedule a monthly transfer (Every Month) with a schedule date of 01/01/2022, then the first recurring transfer will occur on 02/01/2022.

Confirm Transfer Details

After you create the transfer a confirmation page displays. Review the transfer information, and then click the Confirm Transfer button.

Transfers between checking accounts under the same business should settle within 1 hour of the transfer being sent. Transfers between checking accounts under separate businesses at Rho will take 25 hours to settle. Transfers in or out of Treasury Accounts typically take 1-2 business days to settle.

You can deposit a check into your account just as you would with any other bank. Make sure that you have endorsed the check by signing your name on the back.

Before you start

All checks are deposited via photo check deposit, by capturing an image of both the front and back of the check and uploading it to the Rho application. Once captured, Rho validates the check and transfers the money into the specified account. Checks settle in 3 business days after the check is uploaded, subject to risk-based monitoring (generally up to 6-7 business days).

To deposit a check via Remote Deposit Capture, you must properly endorse it in one of two ways:

Printed/live copy checks must be endorsed with a wet signature on the back and must state “for mobile deposit only.”

Digital copy checks must be  typed/written/stamped on the back with the following information:

1. 1. "Pay to the order of Webster Bank N.A.”
   2. “For Mobile Deposit Only”
   3. Your company name ([company name here])
   4. Rho routing number (021913655)
   5. Last 4 digits of your checking account number
   6. Current date (today is [date])

To ensure there are no delays depositing funds, all check images should be:

• High Resolution
• Horizontally Oriented
• Against a dark, contrasting background
• Showing all 4 corners of check

Check deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement.

Deposit a check via the Rho mobile app

Download the Rho mobile app to easily deposit a check using your phone camera. Learn more here.

Deposit a check on web

To deposit a check, head to the Banking tab. Click Move Funds, then click Deposit.

Select Deposit a Check.

Upload an image of your check

There are two ways to upload the check:

1. Upload from your device

If you do not have a camera on your computer, or have already captured the front or back of the check image in .jpg or .png format, click the Upload An Image button. An open dialog window displays, allowing you to navigate to the location where the check image is stored, so you can select it. Once selected, the image is uploaded to the Rho application.

2. Take a Picture

To activate the default camera for your computer and capture the image of the check, click the Take a Picture button.

Center the check in the window, and click the Red button to capture the check image. If the image is accurate and visible, click Done. The image is uploaded to the Rho application.

Note: If you're having issues uploading a check please contact us at clientservice@rho.co and someone will assist you.

Capture check details

Once the images of the front and back of the check are uploaded, click the Continue button. The check details page is displayed.

Specify the checking information, and then click Continue.

Sender
Enter the name of the sender specified on the check.

How much was the check?
Enter the amount of money specified on the check in US Dollars.

Deposit To
Click the drop-down list to select the Rho account into which the check will be deposited. By default, the Rho Primary Checking account for your organization is selected.

Confirm Transfer Details

A confirmation page displays, click Confirm Deposit Details if the information is correct.

Check deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement.

When depositing a check via the Rho mobile app, your check will first show as queued, then it will be in a processing state until it settles. This is the same flow as depositing checks via web.

Account Owner and Admin users have the ability to assign a budget or change an assigned budget for an existing Rho Card.

This can be modified by navigating to Cards > Team Cards, selecting the desired from the table and updating the Budget field.

To learn how to create budgets, see Create a New Budget.

To create a new budget, navigate to Budgets tab > All in your Rho dashboard then click the + New Budget button in the right corner.

In the following screen, fill in your desired information regarding your new budget. These include:

Budget Name: Enter a unique name of the budget.

Budget Amount: Enter the amount of money in US Dollars budgeted for the account.

Budget Reset Cadence: Click the drop-down list to select the time period when the budget is reset. For example, if the Reset Cadence for your $10,000 Advertising budget is monthly, then on the first of the next month the Remaining Budget returns to $10,000, regardless of the current monthly expenditures.

Budget Color: Click the drop-down list to select the assigned color for the budget, used for identification in graphs. The assigned color should not already be used by other budgets for your organization.

When you are finished, click Continue to finish and save your changes.

You can change the spending limit on existing cards within the Cards tab in the Rho dashboard.

In the Team Cards tab, select the card you wish to edit.

Click the Actions button in the upper right corner of the screen and select Card Settings from the drop-down list.

From the Card Settings window change the Card Limit to the desired value. Click Save Changes when you are finished.

You can also control spend across multiple Rho Cards using User Limits. Learn more here.

When you enter "0" as the card limit, it implies that the card has no spending limit. You will see a warning message in the card limit modal during both the card creation and card settings processes, alerting you that setting the limit to "0" effectively removes any spending cap on the card.

Admin, Employee, and Budget Owner default user groups as well as any custom user groups that have the Manage Team Card Permissions permission toggled On have the ability to assign Permitted Spending Categories for an existing Rho Card.

This can be done by navigating to Cards > Team Cards, then selecting your desired card. In the expanded card page, click the Actions button and selecting Card Settings from the drop-down list.

In the Card Settings pop-up, expand the Advanced Controls section.

Scroll to the Merchant Controls section, toggle to On and then select the Categories tab. In the Permitted Spending Categories field, you can restrict card transactions to only the categories selected from the drop-down list.

For example, you can select Airlines, Air Carriers and Airports, Flying Fields, if you want the card to only be used for air travel expenses.

Click Save Changes at the bottom of the form when you have finished editing the settings.

You can lock or unlock your Rho Card (or your employees' cards) from the Cards tab within the Rho dashboard.

To lock a card, first navigate to the Team Cards sub-tab and select the desired card. In the Card expansion page, click the Actions button, then select Lock Card from the dropdown menu.

A confirmation window will display asking you to confirm your change. Click the Yes, Lock Card button to finish.

Once a card has been locked, it will be inactivated and displayed in the Inactive Cards section of the My Cards page.

To unlock a card, follow the same steps, but click Unlock Card in the Actions menu. On the confirmation window display, click Yes, Unlock Card, and you'll then be able to use your card.

The Banking dashboard is the first thing Account Owners and Admins see when they log into Rho. Here, you can see balances and transactions across all your Rho Checking accounts and your Rho Savings account.

All Accounts overview

At the top of the page is an overview of all of the transactions, approvals, and payments across all of your Rho accounts. Click View All to view expanded details for that category on a new page. For example, click View All beneath Pending Transactions to open the Pending Transactions page.

• To view the details for a specific transaction, click on the transaction to view the information in the Transaction Details window.
• To view all activity for the table, click the View all button.

Additionally, you can:

• Click Move Funds to make a payment, deposit funds, or transfer funds between Rho Checking, Savings, and Treasury Accounts
• Click View Documents to view account details & statements.

Sync transactions to accounting

If you have a direct integration to your accounting software, you can also manually sync banking transactions from this tab by clicking Sync.

Viewing A Specific Account

You can view details for a specific Rho account by clicking on it in the navigation bar.

Viewing balances:

• Cash balance: Total balance in the account, including pending transfers in and out
• Available balance: Total balance available in the account less pending transfers in and out
• Pending debits: Total cash pending transfer out

You can also

• Click Account Details to see account numbers, statements, and other information

• Click Move Funds to send a payment form this account, transfer between Rho accounts, or deposit funds to this account

No, domestic and international wires cannot be sent to vendors with PO Box addresses. We suggest using a different address for the business or sending funds via ACH or check.

BSA (The Bank Secrecy Act) regulations require anyone sending a wire through their bank to provide a physical address for a beneficiary. It provides banks with one more piece of information in order to detect suspicious activity.

In the Rho desktop app, you can cancel your Rho Card or your employees cards from the My Cards page. Click on the card you want to cancel, then click on the Actions button on the right side of your screen. Select Cancel Card.

You'll see a confirmation window. Here you'll see the Spend Summary in the past 30 days and the List of Recurring Subscriptions. You can opt-in to have a new card created for you and transfer the recurring subscriptions to it.

Click the Cancel Card button. The card will be deleted and no longer display on the My Cards page.

Asking your employees to attach a receipt to purchases is a great way to stay organized. You can upload receipts to card and banking transactions whether they are existing transactions or new pending transfers.

To attach receipts on-the-go without logging into Rho, you can enable text and email receipt uploads. For more information about this feature, please see How to attach receipts to card transactions.

How to upload invoices or receipts for any transaction via the Rho desktop app:

To attach a receipt to an existing transaction in the Rho desktop app, locate and select the transaction from your Banking or Cards Tab. By selecting the line item, you will open the Transaction Details window to the right side of your screen.

At the top of that window, there is a section to upload a receipt or invoice. Simply drag and drop your file or click to select a file from your computer!

Note: Rho only allows you to upload your receipts as PDF, JPG, and PNG files.

You can see which transactions have receipts attached in the Banking or Cards pages. All transactions with a receipt attached (whether submitted by text, email, or desktop) will have a paperclip icon to the left of the transaction amount.

Note: If you have a Quickbooks integration, and you use Rho’s receipt capture feature, those receipt attachments will transfer over into your Quickbooks account.

You can also attach receipts via the following:

• Via email
• Via SMS
• Via the Rho App in the Cards tab

User limits are a recurring monthly limit assigned to a user. This limits how much the user can spend across their Rho Cards. This can be adjusted at any time. If not enabled, the user’s total spending ability will be determined by limits assigned to their Rho Cards.

User limits can be assigned and edited in the User Management tab, as well as from the card creation & editing workflows.

How to set a User Limit

To set a monthly User Limit for an existing user:

1. Navigate to User Management
2. Select the user
3. Click Edit
4. Add or change User Limit

You will also have the ability to set a User Limit when creating a new user.

Due to federal regulations, you are limited to six (6) outbound transactions (transfers) from your Savings Account per calendar month, including to your other Rho accounts. However, there is no limit to the number of inbound transactions.

Typically, Rho clients often maintain a balance in their Rho Checking Account for their monthly expenditures, and they deposit additional funds into their Savings Account to take advantage of the higher levels of FDIC insurance.

If you require an emergency transfer that exceeds this limit, please contact Rho Client Service via in-app chat or at ClientService@rho.co.

Funds transferred from your Savings Account can take 1-2 business days to settle.

As transfers to/from Rho Savings Accounts are facilitated by our banking partner, American Deposit Management, we are unfortunately unable to expedite their settlement time. We always recommend allotting 2 business days for Savings transfers if those funds are needed to satisfy vendor payments.

Funds transferred from your Rho Checking Account to your Savings Account typically settle the same business day, if processed before the cutoff time of 1:00 PM ET.

View Rho’s Pricing here: Pricing

Please find Rho’s Privacy Policy here: Rho's Privacy Policy

In order to successfully enter in the information for HSBC in Hong Kong, please make sure you are following the steps:

• For the zip code, when entering the bank address, please use 000000 for Hong Kong.
• Use the SWIFT code HSBCHKHHXXX (instead of the one provided).
• Delete any letter characters such as "HK" that may be in front of the beneficiary bank's account number.

Rho provides several ways to receive funds into your account.

You can find detailed instructions for sending an ACH or a Wire (domestic or international) to your Rho account by clicking on the Banking Tab, going into the desired Account from the left-hand menu, and clicking on the Account Details button in the upper-right corner. Then click on View Receiving Instructions to access the transfer instructions.

This will direct you to Send (email) or Download one of these instructional PDF documents:

• Domestic Wire Instructions (Domestic Wire payments will reach your account within the same day if sent before 3 PM ET in most cases. Settlement times can vary based on the policies of the sending bank.)
• International Wire Instructions (International wires should arrive between 1-5 business days. Please let the Rho Client Service team know if you are expecting to receive international wires.)
• ACH Transfer Instructions (Standard ACH payments take 1-3 business days to settle. An ACH pull can take 2-3 business days, and a push can take 1-3 business days. Here is more information on ACH push vs. pull transactions.)
• Void Check Template (for proof of account)

You may also choose the "Deposit Funds" in the Move Funds dropdown once you have selected an account, and from there, you can:

• Deposit a check: Check deposits take 2-3 business days, subject to risk-based monitoring (generally up to 6-7 business days), to clear. Deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement. For more information, please visit our guide on How to Deposit a Check.
• Link an external bank account: Linked Account transfers can take up to 5 business days to settle. Need help linking your account? We’ve got a handy guide on How to Link an External Checking Account.

If you are experiencing issues with expected payments, please know that Rho is unlikely to be able to track incoming payments. We recommend contacting the sending bank directly.

However, we're happy to try to help with any issues you may have. Here is some information on Tracing Incoming Funds.

Rho uses two-factor authentication every time you log in, send a transaction or create a new Rho card! Please make sure to properly configure your 2FA preferences. Here's how to set it up:

1. Firstly, please make sure the phone number associated to your account is accurate. To view the number on your account, Click on your name in the top right corner of your screen and select User Settings from the dropdown menu.
2. (Please note if you need to change the phone number, on your account please email the Rho team at clientservice@rho.co):
3. Once your phone number is accurate, you can proceed with choosing your Two Factor Authentication Settings by scrolling down on the page to that section. You can use:

• Google Authenticator (download from your App Store on your mobile device)
• Authy Authentication (download from your App Store on your mobile device)
• SMS (this method will text an authentication code to your cell phone) - This is the least secure method of 2 FA - we encourage all users to enable 2 FA with either Google or Authy applications.
  
  

‍NOTES: We highly recommend downloading Google Authenticator or Authy Authentication applications!

‍

Lastly, enable 2FA for Sending Transactions & Creating Cards across all users! You can find detailed instructions for how to enable these functions here. (Note: these settings exist in your Administration Tab. The Administration Tab can be found by clicking on your Business Name seen in the upper left corner of your screen, and selecting Organization Settings from that dropdown menu. From there, 2FA for card creation and transactions can be found under the Security Tab (Click on the work Security at the top of that page).

For more information about safety and security at Rho, please read our Terms of Service.

The following instructions describe how to set up a direct integration between your Rho Account and your existing QuickBooks Online account. If you're interested in connecting Rho transactions via the QuickBooks Bank Feed, see instructions here.

Note: this integration is only compatible with QuickBooks Online. For QuickBooks Desktop, you can download a CSV of transactions from your Rho account via these steps and upload them to QB Desktop).

1. Once you are signed into the Rho platform, click Integrations in the navigation bar.
2. Click the QuickBooks icon.
3. Follow the login instructions to connect to your QuickBooks account.
4. When finished, click Accounting in the navigation bar.
5. Select the transactions you want to sync.
6. Click the Sync button.

When you connect QuickBooks to Rho, a new account is added to your CHART OF ACCOUNTS tab named RHO [CheckingAcct#], where [CheckingAcct#] is the 10-digit account number associated with the linked Rho account. This is your primary account and is required for automatic account reconciliation. You can rename this account, but integration between your Rho account and Quickbooks will not work if the account is deleted.

What information can I view in the Accounting Tab?

Once you have connected QuickBooks to Rho, use the Accounting Tab in the Rho platform to manage mapping rules, view transactions, and make necessary changes.

The Accounting Tab includes two subsections – “Dashboard” and “Mapping Rules.” Learn more about what you can view in the Dashboard here and about what you see in the Mapping Rules here.

Important Integration Notes

Syncing with your Quickbooks account is a manual process. Each time you want to reconcile your Rho Account in QuickBooks, you must click the Sync Quickbooks button.

Connecting External Bank Accounts

Rho partners with Plaid and Finicity to allow you to securely connect an external bank account. If your bank supports this functionality, linking a business checking account will allow you to initiate a linked-account transfer to fund your Rho account.

Before you begin, please ensure you are linking your business bank account, not a personal account, to your Rho account.

1. Click your Business in the top left of your Rho dashboard, then click Organization Settings.
2. Click External Bank Accounts in the left navigation, then click Instant Connect.
3. Follow the instructions to access your external financial institution and connect.

Once connected, you can fund your Rho account and set up automatic card payments from your linked account.

Troubleshooting

Below are some of the errors you may encounter when connecting to your external bank account.

Incorrect Credentials

The username and password you used to log into your external bank account were not accepted by your bank. Ensure you are using the same username and password you normally use to login to your third party bank.

If there were multiple institutional selections available for your bank (e.g. SVB Go vs SVB Online Banking), please ensure you selected the correct institution. If you are logging into the incorrect institution you will receive an “Incorrect Credentials” error even if your username and password are correct.

Additionally, some banks use a special "third party application password" or "allow third party access" setting for additional security. In this case, you will need to ensure you use this special password instead of the password you use to log into your financial institution directly on their website.

Please reach out to Rho Client Service if you’ve verified your username and password but the error persists.

Incorrect Institution

Some institutions have different websites for their business and personal accounts. Always make sure you are choosing the institution you use for business banking.

If you don’t see your bank when you attempt to connect, try the second connection provider (Rho works with both Plaid and Finicity) or reach out to Rho Client Service.

Temporary Connection Issue

There may be temporary connection issues with our providers (Plaid and Finicity). Please wait a few minutes and try again.

Authentication or Permission Issue

These types of issues might arise when there is an authentication or permission problem with your account or user credentials which prevents a connection.

Common causes:

• An incorrect answer to a security question presented by your institution
• Your Multi-factor authentication (MFA) device is inactive
• Your institution failed to send the one-time code for MFA authentication
• Your institution requires special security configuration before third party account connections can be established
• Your account is not fully set up at your institution
• Your institution is blocking access due to an administrative task that requires completion
• You or another user for your bank account did not agree to share, or has revoked, access to the data required for connection
• Your user credentials or permissions do not allow you to connect your account in external platforms

Verify your institution account settings to ensure third-party providers are able to connect, and that you have active access to your account. Additionally, you may need to verify with your bank account admin to ensure you have sufficient credentials to create a connection. Alternatively, try connecting to a different account and institution. If the issue persists, try with a different connection provider (we support Plaid and Finicity) or submit a support ticket.

Recurring transfers can be used to pay bills and make payments.

Unfortunately, you cannot edit a recurring transfer. If you wish to make changes, you will need to cancel the current one and create an entirely new recurring transfer.

Recurring transfers are displayed in the Scheduled Payments section of the Banking Tab:

The Scheduled Payments tab lists all future Rho transfers in tabular format. The Recurring column provides information on whether a transfer is recurring or not, and what the frequency is.

If you have a scheduled recurring payment that you would like to cancel before the next upcoming payment is released, you can do so easily.

From your Rho Banking tab, select the green "View All" button under Scheduled Payments.

(Note, this option will not appear if you have already selected a specific bank account under the All Accounts section. If you have selected a specific account, simply hit the back button or re-click the Banking Tab to be redirected to the main page).

Once on the Scheduled Payments tab, you should be able to locate the next upcoming payment of that recurring transfer, and simply click the red cancel button on the right side of the Scheduled Payment line item.

You can then create a brand new one in your Make A Payment option with your preferred changes.

Am I an eligible customer based on my location?

Rho partners with Banks to offer accounts to business owners worldwide, however, entities must be incorporated in the United States, and hold a US Address. Rho offers accounts to business owners that reside in all countries except for certain restricted countries that are sanctioned or prohibited.

As a U.S. company, Rho and its affiliates must comply with U.S. law, including trade sanctions administered and enforced by the Office of Foreign Assets Control (OFAC). To further reduce risk, fraud and illegal activities, Rho and its partners prohibit additional high-risk locations. For a full list of the prohibited or ineligible geographic locations, see below:

INELIGIBLE LOCATIONS

• Afghanistan
• Albania
• Angola
• Belarus
• Bosnia and Herzegovina
• Burundi
• Central African Republic
• Chad
• Congo, Dem. Rep.
• Congo Republic
• Cuba
• Egypt
• Equatorial Guinea
• Eritrea
• Ethiopia
• Guinea
• Guinea-Bissau
• Haiti
• Iran
• Iraq
• Kosovo
• Laos
• Lebanon
• Libya
• Mali
• Mauritania
• Montenegro
• Myanmar
• Nicaragua
• Niger
• Nigeria
• North Korea
• North Macedonia
• Pakistan
• Palestine
• Russian Federation
• Somalia
• South Sudan
• Sudan
• Syria
• Ukraine
• Venezuela
• Yemen
• Zimbabwe

Recurring transfers are displayed in the Scheduled Payments section of the Banking Tab:

The Scheduled Payments tab lists all future Rho transfers in tabular format. The Recurring column provides information on whether a transfer is recurring or not, and what the frequency is.

Read about editing and cancelling recurring transfer here.

To view any transactions that require your approval, visit your Banking tab. Once there, you will see the Approvals Needed section in the center of the screen. Click View All in order to see the transactions awaiting approval.

Once on the Approvals page, you can approve or deny each of these transactions. Once the transactions have been sent they will appear in your Banking tab's Recent Activity.

To remove a team member from being able to access the Rho application, click the user's profile on the User Management page. On the left side of the screen click on the Edit button and then click on the Delete User button in the lower-left corner of the window.

For more about the User Management page, see Understanding the User Management page.

If the funds you’re awaiting haven't made it to the account yet, here's what to do:

Double-check that the sender used the correct fund-receiving instructions. You'll find these on your All Accounts Tab, on the right side under "View Documents," or access them from the Account Details in the upper-right corner once you select the desired Account from the left-hand toolbar.

If the instructions were followed correctly, ask the sender for some helpful information to help us investigate:

• For ACH transactions, request the ACH TRACE number (typically a 15-digit number). The sender's bank can provide this. We will also need the exact sender’s name, amount sent, and date sent.
  
  
• For domestic wire transactions, you'll need federal reference numbers (IMAD and OMAD details) ​​from the sender. Again, we need the sender's name, amount, and date.
  
  
• For international wires, ask for the MT103 Data or SWIFT confirmation. Remember to acquire the sender's info, the amount sent, and the date.

Need more information on when to expect incoming payments? We've got a handy guide on Expected Settlement Times. If you have any additional questions, reach out to our support team at clientservice@rho.co.

If you suspect someone is using your card, please contact us as soon as possible.

You can email us at clientservice@rho.co with the transaction details, or call us immediately at 855-7-GETRHO so we can investigate claims, attempt transaction recalls, and provide further support.

You can also reach out to our Client Service Team directly via a chat function, by clicking on the chat bubble on the lower right side of your screen.

Please find Rho’s Terms of Service here: Rho's Terms of Service

The Rho Card gives businesses the ability to maximize Cashback Rewards, while maintaining total control over daily card spend.

Advantages of the Card program include:

• Unlimited virtual & physical cards with total control
  • Custom limits
  • Lock/unlock/cancel instantly from anywhere
• Built-in expense management features, including auto-approval routing, receipt capture, and custom spending limits
• Automated transaction coding and budgeting
• The Rho App, which you and your employees can use to track spend in real-time

Important: As part of Rho’s Card Program, your company receives a daily credit limit. The limit is determined based on a combination of your available checking balance as well as risk factors that vary by client. As your available checking balance varies over time, this limit is not a static limit over time. Learn more about the Rho checking account here.

Keep reading to learn more about how the Card program works.

Getting started

To begin using your Card, please take the following steps:

1. Fund your account (follow these steps to fund your account). Your daily limit is based on a combination of your available checking balance and various risk factors. As such, do ensure that you have sufficient available checking balance to support your company’s intended spend.
2. If you intend to spend over $100,000 daily using your card, please contact our team via chat or email at clientservice@rho.co.
3. Create Rho cards to start spending.

Viewing Card Transactions

The Rho Cards Tab holds all itemized card activity. Your credit repayment transfers made from your Rho checking account can be seen in the Banking Tab.

Payments

Payments are automatically debited from your Rho checking account just after midnight EST for that day’s activity. Daily auto-repayment amounts are for the total amount of settled charges from the prior day

For example: Monday's charge period begins at 12:01 am EST Monday morning and lasts until midnight Monday night. The repayment for Monday's charges follows. Then Tuesday's charge period begins at 12:01 am EST on Tuesday.

Credit Dashboard

After navigating to the Cards Tab, your Overview page displays the most recent activity of all of your Rho Cards including your credit balance dashboard.

Current Balance The sum of settled card transactions, minus repayments made.

Pending Charges A total sum of the charges that have been initiated but not yet settled (approved or denied) by the merchant, regardless of the day in which they were initiated. NOTE: Pending Charges are subtracted from your available credit. The sum of pending charges will carry over to your following spend period until the time the charges are settled by the merchant. Once the charges settle the funds will be accounted for in your Current Balance.

Statements

Accounts on our card program receive monthly summary card statements on the 1st of each month, in tandem with Checking Account Statements. For more information, see Viewing Statements.

Rho Card charges can also be downloaded to CSVs in addition to Rho Card statements that will populate in your Rho Documents Tab.

These are the daily payment limitations:

Domestic Wires: Incoming wire transfers into your Rho Account are limited to $25 million per day. Outgoing wires are limited to $10 million per day. Larger wires can be accommodated, as long as they are communicated to us in advance. For more information about sending money via wire transfer, see Transferring money to vendor via domestic wire and Transferring money to vendor via international wire.

International Wires: Outgoing International wires are limited to $2.5mm per day. Incoming international wires can be accommodated up to $10 million per day.

ACH Transfers: Incoming and Outgoing ACH transfers to and from your Rho Account are limited to $2,000,000.00 per day. Larger ACH transfers can be accommodated, as long as they are communicated to us in advance. For more information about sending money via ACH, see Transferring money using an ACH transfer.

Linked External Accounts: Incoming and outgoing linked-account transfers are limited to $2,000,000.00 per day though larger amounts can be accommodated by speaking to our team. Linked-account transfers can take up to 5 business days to settle. Transferring money from a linked account to Rho.

Check Deposits:Please note, check deposits take 6-7 business days to clear. Check deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement.

If your business needs to send a transfer for a larger sum, please contact your Rho Specialist at 855-7-GETRHO or clientservice@rho.co and they will assist you in amending your controls.

Limitations are placed on transactional activities for the protection of our clients and Rho.

If you're awaiting an incoming payment that was sent to your Rho account, here's how long it will take to settle:

Business Days means Monday through Friday, excluding bank holidays. Deposits made after 2PM ET on a business day or on a Saturday, Sunday or bank holiday are considered received on the next business day.

If an expected payment hasn't arrived to your Rho account: The best option is often to call the sending bank. However, we're happy to try to help. Please refer here for information on attempting to trace incoming funds. Please also note that Rho does not have visibility or control over external banks' settlement times/policies.

If you sent a payment from your Rho account to a vendor, here's how long it will take to settle in their account:

If a sent payment hasn't arrived to your vendor's  account: Please reach out to clientservice@rho.co to assist you in locating your payment. Please also note that Rho does not have visibility or control over external banks' settlement times/policies.

Please note that payments over $1mm could take an extra day to settle.

Please find Rho’s Cashback Rewards Terms & Conditions here: Cashback Rewards Terms & Conditions

Yes, you can have your vendor set up ACH pulls from your account.

To set this up with your vendor, you may provide them with your ACH instructions found here in your account. They can use your Rho account and routing number to pull funds from your account via ACH when your payments are due.

Please use discretion before providing any banking information to your vendors. Please be sure your vendor is a trusted party.

Please note that in some cases, Rho can support reverse FedWire as a vendor method for payroll providers. If you have a payroll provider that you wish to set up reverse FedWire capabilities for, please reach out to clientservice@rho.co.

Countries you can send a Global FX Transfer to with Rho

Rho partners with banks to offer businesses the ability to make transactions worldwide in over 200 countries and territories. Rho is able to accept most transactions and offers global banking for recipients in all countries that are permitted by U.S. law and are not otherwise prohibited or ineligible.

As a U.S. company, Rho and its affiliates must comply with U.S. law, including trade sanctions administered and enforced by the Office of Foreign Assets Control (OFAC). For example, OFAC prohibits and restricts transactions with certain countries.

Rho is committed to remaining compliant with its affiliates and applicable regulations. Please see our full list of RESTRICTED regions/countries here.

Currencies supported by Rho

Rho Treasury, RBB Treasury LLC's (a Rho subsidiary) treasury management product, helps clients generate returns on idle cash while investing in treasury bills with the goals of safety, security & liquidity.

What is Rho Treasury?

Rho Treasury is a treasury management product that provides scaling businesses with access to certain cash management technology and services. Rho Treasury funds are invested in treasury bills, held directly in the customer’s name at our custodial partner (Apex Clearing Corp. post-July 2024, and Interactive Brokers LLC pre-July 2024). Rho Treasury is fully integrated into the Rho financial stack so customers can seamlessly manage business finances all in one place.

How does it work?

To get started with Rho Treasury, click Treasury in your Rho dashboard and follow the steps to apply and open your account.

_{Investment management and advisory services provided by RBB Treasury LLC dba Rho Treasury, an SEC-registered investment adviser. RBB Treasury LLC facilitates investments in securities: investments are not deposits and are not FDIC Insured. Investments are not bank guaranteed, and may lose value. Investment products involve risk and past performance does not guarantee future results. Registration with the SEC does not imply a certain level of skill or training. Treasury and custodial services provided through Apex Clearing Corp. Treasury and custodial services provided through Interactive Brokers LLC for clients with accounts opened prior to July 2024; IBKR rates may vary from Apex rate shown above. Please see the ADV Wrap Fee Brochure for further information regarding fees and Rho Treasury.}

_{Banking services provided and cards issued by Webster Bank, N.A., Member FDIC. International and foreign currency payments services provided by Wise US, LLC. All Rights reserved. © 2019-2024 Under Technologies, Inc. DBA Rho Technologies. Rho is a trademark of Under Technologies, Inc. Rho is not a bank. Rho partners with FDIC-insured banks to offer banking products and services.}

_{By using Rho services, you agree to and are bound by the Rho Terms of Service. https://www.rho.co/terms-of-service}

Admins and Account Owners are now able to turn on Google Single Sign-On (SSO) for their organization. When Google SSO is enabled, users within your email domain can log into Rho using their Google accounts, rather than a password.

Enable SSO for your Organization

To enable SSO, in your Rho dashboard, navigate to Organization Settings by clicking the V next to your business name in the top left corner.

Once in Organization Settings, scroll down to the Single Sign-On section and click the black Setup Google SSO button.

In the pop-up window, click Continue to proceed with set-up and log-in to your Google account.

This will lead you to a Google page, where you will choose a listed account to sign in with, or add an existing account.

Is Treasury a bank account?

No, Treasury is not a bank account. With Treasury, you can invest your business’s idle cash in government-backed treasury bills.

Where is my money custodied with Treasury?

Your funds are custodied in your company’s name at our broker-dealer partner, Apex Clearing Corp.(post-July 2024), or Interactive Brokers LLC (pre-July 2024).

Are my assets pooled with other clients’? Do you invest in ETFs or Money Market funds?

No. Securities are held directly in your business’s name​ in your Treasury account and are not pooled with those of other clients (e.g., in ETFs or Money Market Funds). With Treasury, you know exactly what assets you own, and how much you own of each type.

Who has rights to move funds from my Treasury account?

Funds can only be transferred to and from your Rho Checking account by individuals to whom you have authorized access.

What protection do I have on my Treasury assets?

Securities Investor Protection Corporation (SIPC) insurance protects against the loss of cash and securities (e.g., stocks and bonds) held at a SIPC-member brokerage firm, such as Apex Clearing Corp, a broker-dealer. The SIPC protection limit is $500,000, which includes a $250,000 limit for cash. SIPC does not protect against the decline in value of your securities. In the event of any loss of the assets in your brokerage accounts, any applicable insurance policy or policies may not cover all or any portion of such losses, and there is no guarantee that you will receive all or any portion of your invested principal or any returns on your invested principal.

What securities do I hold in my Treasury account?

The Securities you hold will generally be restricted to U.S. treasury bills.

What happens when I need to withdraw funds from my Rho Treasury account?

You can withdraw your funds and sell your treasury bills at any time and you should be able to access the funds within 2-3 business days. If you sell your treasury bills, you should be able to access the funds within 2-3 business days. Treasury bills sold before maturity are sold at market prices, which can fluctuate. That means that any treasury bills sold before maturity may lose value compared to your principal investment amount due to factors including, but not limited to, fluctuations in interest rates.

Can I get my accountant set up with Treasury?

Absolutely, you can set your accountant up with a read-only Treasury account. They will be able to access your monthly statements and the other information they need.

Can I Close my Account?

You can close your Treasury account at any time by contacting Rho. Keep in mind that if you close your account and sell your treasury bills before maturity, they’re sold at market price, which fluctuates. That means they may lose value compared to your principal investment amount. Once we have your request, it should take 2-3 business days to sell your treasury bills and close your Treasury account.

Monitor and manage your portfolio any time via the Treasury tab in the Rho banking dashboard, and gain complete visibility into the assets you own.

Overview

The Overview tab houses the main, high-level dashboard for the Treasury, allowing you to have oversight of your account. 

• You can view information including your account balance, portfolio composition, earning rate, the total interest earned, and your Investment Policy information.
• You can also navigate to add & withdraw funds from your account, as well as view account statements.

Activity

The Activity tab provides a detailed, chronological log of all activity in your Treasury account. 

• You can track your money transfers, interest paid on cash & securities, as well as information on security buys, sells, and maturities.
• You can see your account’s transfer activity information, including deposits, withdrawals and canceled transactions.

Automatic Reinvestment Opt Out and Opt In

In your account organization settings tab, you can elect to opt in or out of automatic reinvestment. “Automatic Reinvestments” means that when your Treasury Bills mature, the total proceeds will be used to invest and purchase new Treasury Bills for you automatically.

‍

You can close your Treasury account at any time by contacting Rho. Note that if you sell your treasury bills, you should be able to access the funds within 2-3 business days. Treasury bills sold before maturity are sold at market prices, which can fluctuate. That means that any treasury bills sold before maturity may lose value compared to your principal investment amount due to factors including, but not limited to, fluctuations in interest rates.

_{Investment management and advisory services provided by RBB Treasury LLC dba Rho Treasury, an SEC-registered investment adviser. RBB Treasury LLC facilitates investments in securities: investments are not deposits and are not FDIC Insured. Investments are not bank guaranteed, and may lose value. Investment products involve risk and past performance does not guarantee future results. Registration with the SEC does not imply a certain level of skill or training. Treasury and custodial services provided through Apex Clearing Corp. Treasury and custodial services provided through Interactive Brokers LLC for clients with accounts opened prior to July 2024; IBKR rates may vary from Apex rate shown above. Please see the ADV Wrap Fee Brochure for further information regarding fees and Rho Treasury.}

_{Banking services provided and cards issued by Webster Bank, N.A., Member FDIC. International and foreign currency payments services provided by Wise US, LLC. All Rights reserved. © 2019-2024 Under Technologies, Inc. DBA Rho Technologies. Rho is a trademark of Under Technologies, Inc. Rho is not a bank. Rho partners with FDIC-insured banks to offer banking products and services.}

_{By using Rho services, you agree to and are bound by the Rho Terms of Service. https://www.rho.co/terms-of-service}

Understand what each permission enables, using this glossary.

These permissions can be customized for user groups, except for Account Owner or Administrator user groups.  

Credit

The Credit section refers to all permissions associated with Credit settings.

Cards

Personal card management

The personal card management section refers to the handling of own cards and card transactions — in other words, only the cards that are under the user's name. Within this section, the user can perform the following actions depending on the permissions granted.

Team card management

Team card management refers to a set of permissions where the user can see and manage other team member's cards. Enabling these permissions is targeted for users who are in charge of creating and managing cards across an organization, similar to an Account Owner or Administrator.

Banking

Personal banking management

The personal banking section refers to banking transfers associated with one specific user. Under this tab, allow individual users to view their banking transfers and manage attached files and notes associated with each. Note that this level of permissions does not give the user visibility into the organization's full list of transactions.

Team banking management

This section refers to banking transfers associated with your organization. Under this tab, enable users to view all of the banking transfers and manage attached files and notes associated with each. Note that this level of permissions gives users visibility into your organization's full list of transfers.

Transfers and Accounts

This section refers to banking transfers associated with your organization. Under this tab, enable users to create and manage transfers, as well as the bank accounts. Note that this level of permissions gives users full access into your organization's bank accounts and transfers.

Expense management

The expense management section refers to all permissions associated with the Expense Management product.

Rho Treasury

The Rho Treasury section refers to all permissions associated with the Rho Treasury product.

Vendors

The vendors section refers to all permissions associated with creating and managing vendors across your organization.

Budgets

The budgets section refers to all permissions associated with creating and managing budgets. The section is divided into personal budget management and team budget management, with the latter having a wider range of permissions.

Personal budget overview

Team budget overview‍

Budget management

Accounts Payable

The Accounts Payable section refers to all permissions associated with viewing and managing the AP product.

Security

The Security section refers to all permissions associated with managing visibility and security across your organization.

If a company enables reimbursements, users can submit out-of-pocket expenses for reimbursement in Rho.

To enable reimbursements, a Rho administrator or account owner can go to Expenses Settings in the Rho dashboard, turn on the feature, and choose which Rho accounts they want to pay out reimbursements from.

See below for a video overview of the Accounting Dashboard:

In the Accounting Dashboard, you can:

• Review sync status of all transactions across Banking, Cards, Accounts Payable, and Reimbursements
• Filter specific transactions by sync status or missing attributes
• Review sync errors
• Search for specific transactions

To export a CSV of your Company or Personal Expenses, navigate to the desired tab in Expenses, and click Export CSV.

Select your desired date range and attributes, and click Download.

Note: Split transactions display as separate line items. For example, if you download a CSV for expenses that have split transactions, the transaction in question will show on two separate rows but will have the same transaction ID.

If you need to share your Rho Virtual Card details with someone, there’s a secure way to do so within the Rho platform.

Sharing your card details through this secure channel reduces the risk of your card information getting compromised.

In the My Cards tab, select the card you wish to share.

Click Actions, then Share Card Details.

Enter your recipient email & note, then click Send. The recipient will receive an email with a secure link to the card details.

The recipient will only be able to access the card details once, and the link will automatically expire after 72 hours if it hasn’t been opened.

See below for an example email of what the recipient will receive:

Rho enables users to configure SMS, email, and mobile notifications related to outstanding expenses.

To modify your notification preferences, click on your name in the top right corner of the Rho dashboard, then click User Settings.

Click Notifications and scroll to the Expenses section.

From here, you can toggle on and off these notifications at any time.

Note: To receive mobile push notifications, you must download the Rho App and enable push notifications via your phone settings. If enabled, you can then toggle on/off available mobile notifications in the Rho desktop (you cannot turn notifications on/off via the Rho App).

You can also set notifications for specific people when you define a rule, by adding users directly in the rule configuration in Payment Settings.

If you have enabled Expenses in Rho, you can set up rules that will automatically process all Rho Card transactions and reimbursements submitted to Rho. Note that more than one rule can be applied to a single charge, if it falls under its parameters.

You can also configure separate policies for Expenses and Reimbursements.

To help set up these rules, you can take advantage of Suggested Rules in the platform. Admins can access these rules in the Policies tab in Rho Expenses.

These can serve as a starting point, and can be edited and adapted to meet your company’s needs. For example, you can use the first suggested rule to require receipts and reasons for all transactions over $25 instead of $10 by clicking the + button and adjusting the condition and rule name to $25.

Learn more about the Rho Rules Builder here.

You can integrate Rho with your accounting software to automate the reconciliation process and eliminate manual data entry.

To connect Rho to your Microsoft Dynamics 365 Business Central account, follow the step-by-step instructions below. If you need any assistance during the set-up process, contact our Customer Success team at 1 (855) 7-GETRHO or clientservice@rho.co, and we will gladly assist you.

Get started in Rho:

1. Sign in to Rho, and navigate to the Integrations tab in the left-hand navigation bar.
2. On the Integrations page, click Connect under Microsoft Dynamics 365 Business Central

You’ll then see two pages with instructions on retrieving the following Microsoft Dynamics 365 Business Central information needed to complete the integration in Rho:

• Tenant ID
• Client ID
• Client Secret Value

We recommend following the steps below to retrieve this information from your Azure account using a separate browser tab before proceeding to the Authenticate page in Rho. You will need this info to complete your integration.

How to Access Tenant ID, Client ID, and Client Secret Value in Microsoft Dynamics 365 Business Central

To retrieve the Tenant ID and Client ID information,

1. Sign in to your Azure portal
2. Switch to the tenant you want to connect to Rho
3. Using the search box at the top of the page, search for Azure Active Directory
4. Under the Manage section located in the left-hand navigation bar, select App registrations
5. Then select + New registration located at the top of the page.
6. Next, complete the form as follows:

• • Name: Create a name for the integration (example:Rho Integration)
  • Supported Account types: Select the supported account types most applicable to your company
    • Note: Your selection here is not relevant to Rho's integration
  • Redirect URI (optional): Select Web from the Redirect URI dropdown and enter https://api.rho.co/webhook/business_central_authorize_callback
  • Click Register to continue to the Overview application page
  • Under the Essentials section from the center of the Overview application page, note the values for the listed Client ID and Tenant ID.
  • Later, you’ll paste the Client ID and Tenant ID into a form on Rho.

To retrieve the Client Secret Value information,

1. Select Certificates & secrets under the Manage section located in the left-hand navigation bar.

• • Navigate to the Client secrets tab.
  • Click + New client secret
  • Use the side menu pop-up to add a client secret (example: Rho Integration Secret)
  • Choose from the drop-down menu (example: 365 days (12 Months))
  • Copy the code under Value and store it in a safe place, as it will disappear and can only be saved once. You will need this information for later.

2. Next, select API permissions under the Manage section located in the left-hand navigation bar.

• • Under Configured permissions, click +Add a permission
  • Under Microsoft APIs, select Dynamics 365 Business Central
  • Under What type of permissions does your application require?, select Delegated permissions
  • Under the Financials section, choose Access Dynamics 365 Business Central as the signed-in-user
  • Click Add permissions

Navigate Back to Rho & Complete the Final Step

Now that you have this information, follow the step-by-step instructions below:

1. From the Authenticate page of the integration set-up in Rho, paste in the Tenant ID, Client ID, and Client Service Value you retrieved from the integration setup in Microsoft Dynamics 365 Business Central
2. Click Authenticate

Congratulations, your Rho account is now set up to integrate with Microsoft Dynamics 365 Business Central.

Once the integration is set up, we recommend signing back in to Rho to complete the following steps:

• To set up your account and transaction coding preferences, use our create mapping rules article
• To set up your syncing preferences  - use our How to sync transactions article

Rho’s expense management tool enables all members of your organization to track spend, get approvals, and review unexpected or out-of-policy spend. For a high-level overview of the expenses tab and its functionality, please see Understanding the Expenses Tab.

The Expenses view (Expenses > Company) is targeted towards what’s most important for you to know, based on your role. If you’re an approver, you’ll see expenses that require your immediate action. If you disburse, you’ll see a list of reimbursements ready to be paid out.

Customizing Your View

The headers at the top of the Expenses tab highlight a summary of categories that may need your attention, summarizing them by Amount. To auto-show this view, click on the filter icon next to the amount.

The default view is set to the last 60 days, but a new date range can be set by navigating to Filter > Date.

To personalize your view, click View on the top header.

Here, you’ll be able to:

• Drag and drop columns to rearrange their order in the table
• Select and deselect values, choosing whether they appear in the table

Click a bubble to select or deselect. Bolded values indicate selected values, while those in gray indicate ones the user has chosen to hide.

Note: Some values are faded, and represent mandatory information on Expenses.

• Resize columns by clicking on the outer edges of a column and dragging them in the direction you desire

Search and Filter for Expenses

To help quickly locate specific Expenses, leverage the new filter system or simply search for an expense by name.

Click on a column name to view options for arranging the data

Note that options vary by column.

Click on the filter icon in the navigation bar to see grouping and sorting options

Search for Expenses by name

Please note due to recent changes with our banking partner, all payments in INR currency routing that include the purpose codes noted below will no longer be accepted and will be canceled, regardless of the intended beneficiary bank.

If the beneficiary bank is not HDFC we allow the following purpose codes for payments in INR:

Purpose CodePurpose Code Descriptioninsurance_claimsInsurance claims paymentservicesInformation service chargesadvertisingAdvertising and public relations-related expensesroyaltiesRoyalty, trademark, patent and copyright feesother_feesBroker, front end, commitment, guarantee and custodian feesadvisor_feesFees for advisory, technical, academic, or specialist assistanceconstructionConstruction costs/expensesexportsPayments for exported goodstradeTrade settlement for goods and general goods tradestrade settlementTrade settlement for goods and general goods tradesfamilyFamily maintenancegoodsTrade settlement for goods and general goods tradestransferTransfer to own account

For payments to HDFC Bank we only allow the following 3 purpose codes:

Purpose CodePurpose Code Descriptionfamily Family maintenancetransfer Transfer to own accounttravelTravel

Cashback from Rho is not considered taxable and we do not issue 1099s for cash back. We, of course, encourage our clients to consult their own tax adviser if they have any questions or concerns.

In the event that you have made an error on an outgoing payment  (for example, sent funds to the wrong vendor or initiated a transfer for the wrong amount), you have a 30-minute window to cancel the transfer before it is released.

Domestic Wires: Unfortunately Rho does not have the ability to cancel a domestic wire transfer once it enters "Pending" status. Additionally, domestic wires are typically unable to be reversed or recalled. Please exerise caution when initiating domestic wires to vendors by ensuring all details are correct.

International Wires: Cancelations on International Wires can attempted. Cancelations are most effective if the request comes within the same business day the funds are initiated. The more time passes, the cancelation becomes less likley to be successful. Additionally, wires are typically unable to be reversed or recalled, but Rho is happy to attempt to do so. If you wish to attempt a recall, please reach out to clientservice@rho.co.

ACH: While ACHs transfers are unable to be canceled once in Pending status, they can generally be reversed/recalled once they settle, within 2 business days. If you wish to recall an ACH, please reach out to clientservice@rho.co.

Check: Printed checks can be canceled up until a recipient deposits the check and the funds are cleared by the recipient bank. A check reversal can be attempted post-deposit as well, but it is not guaranteed. To request a reversal, please reach out to clientservice@rho.co. Please note, Rho is always happy to request a bank transfer recall, reversal or dispute, however, these actions depend on the cooperation of the recipient bank and may or may not be honored.

Note that outgoing printed checks can be voided until a recipient deposits the funds, however, past the 30-minute cancelation window, the recipient may still receive the voided physical check in the mail.

Any transaction that displays a ‘settled’ status in your account can no longer be canceled. In the event you would like to attempt a transaction reversal, return, or dispute, please reach out to our Rho Client Service Team. Our team can always attempt one of these actions, but they are not guaranteed to be successful. Recalls for ACH transfers are free, recalls for wires may incur a small fee and, if successful, could take up to 4 weeks to be returned.  

To cancel a transfer, please reach out to our Client Service team by sending an email to clientservice@rho.co, reaching out to the Live Chat Support on our website, or giving us a call at +1 (855) 743-8746.

Rho users can cancel and archive their reimbursement requests with ease. This guide provides a step-by-step approach to archiving a reimbursement request.

1. Navigate to Expenses: Start by going to the Expenses section of your Rho dashboard.
2. Select Personal Expenses: Within the Expenses section, click on Personal, followed by Reimbursements. This will take you to the list of your personal reimbursement requests.

1. Choose the Reimbursement to Archive: Find the reimbursement request you wish to archive. You can do this by browsing through the list or using the search function to quickly locate a specific request.
2. Access More Options: Click on the reimbursement request you want to archive to view more details. Then, click on the ellipses (three dots) to reveal additional options.
3. Archive the Reimbursement: From the options presented, select Archive Reimbursement. You will be prompted to confirm your action.

If you are an Admin or Account Owner, you can archive reimbursements for all users within your organization and your own.

Please note that archiving is permanent and cannot be undone. Once archived, the reimbursement request will no longer be visible in the queue for approval.

You can integrate Rho with your accounting software to automate the reconciliation process and eliminate manual data entry.

To connect Rho to your Sage Intacct account, follow the step-by-step instructions below. If you need any assistance during the set-up process, contact our Customer Success team at 1 (855) 7-GETRHO or clientservice@rho.co, and we will gladly assist you.

Note: You will need to have full Sage Intacct admin privileges to complete the following steps. Contact your Sage Intacct administrator if you have any questions.

Additionally, if your transaction requires a "project" or "job" to be entered in Sage, we are unable to support it syncing over from Rho at this time.

Get Started in Sage Intacct

First, you will need to ensure Sage Intacct Web Services are enabled.

1. Sign in to your Sage Intacct account
2. Go to Company → Admin → Subscriptions → Enable Web Services.

Create a Web Services User

Next, you will need to create a Web Services user.

1. Go to Company → Admin → Web Services Users
2. Click the Add button on the top right
3. Fill out the following fields
   • Set User ID to "Rho"
   • Fill in the Last Name, First Name and Email Address fields
     • Note: Use your personal information and business email for these fields. You will receive an email later with credentials, so it is important this is your email.
   • User Type should be Business
   • Admin Privileges should be Full.

After creating a Web Services User, one of two things will happen, depending on your role settings in Sage intacct:

1. You will be redirected to select permissions for the Web Services user. If this occurs, proceed to the “Set Permissions” section of this article.
2. You will not be redirected at all. In this case, proceed to the “Create a Role” section of this article.

Create a Role

If you create a Web Services user and you are not redirected to set permissions for this user, you will need to create a role and assign the user that role.

1. Go to Company → Admin → Roles and click Add on the top right corner
2. Name the role, "Rho Role"
3. Click Save
4. Proceed to the “Set Permissions” section of this article.

Set Permissions

1. Select the check box next to the application/module. This will select all permissions
2. Once you select all boxes, you will need to click into each set of permissions and select all desired permissions. If you use the All field, make sure to check that there aren't multiple sections within one permission group
3. Once you have thoroughly selected checked on all permissions, click Save

Assign Role to the Web Services User

• After creating a role, go to Company → Admin → Web Services Users and select Edit next to the Web Services user you set up
• Click on the Roles Information tab and, in the rows listed, select the role you created and select Save in the top right corner to finalize your changes

Authorize Rho as a Sender on Sage

1. Go to Company → Setup → Company
2. Click Security and click Edit on the top-right
3. Scroll down to Web Services Authorization and select Add in the top left
4. Fill out the form as follows:
   • Sender ID: rho.co
   • Description: Rho Integration
   • Status: Active
5. Click Save to submit your changes

Navigate Back to Rho & Complete the Final Step

To complete the integration between your Rho account and existing Sage Intacct account, follow the step-by-step instructions below.

1. Sign in to Rho and navigate to the Integrations tab in the left-hand navigation bar
2. On the Integrations page, click Connect located under Sage Intacct
3. Add your Sage Intacct login credentials and click Continue.

Congratulations, your Rho account is now set up to integrate with Sage Intacct.

Once the integration is set up, we recommend signing back in to Rho to complete the following steps:

• To set up your account and transaction coding preferences, use our create mapping rules article
• To set up your syncing preferences  - use our How to sync transactions article

All Rho Card transactions, even those that have been auto-approved as configured in your approvals settings, are shown in the Company and Personal Expenses tabs.

Understanding the Transactions Table

The default view on the Expenses tab is grouped by approval statuses, presenting a view that shows all expenses that require your approval in real-time. This makes it easy to understand what requires your attention, and what action needs to be taken.

To drill down to a specific expense, use groups, filters, or search.

What do the different approval statuses mean?

• Complete: Expense has been approved
• Auto-Complete: Expense has been approved automatically, per the organization’s approval policy
• Needs My Approval: Expense requires approval from you
• Needs Approval: Expense requires one or more approvals, from other users in the organization
• Incomplete: Expense is missing one or more pieces of information, per the organization’s submission policy
• Out-Of-Policy: Expense is determined Out-Of-Policy per the organization’s submission policy
• Rejected: Expense has been rejected by an approver

To see more details, like whether an expense was manually or automatically approved, or what information is missing from an expense, or click on the expense to see full details.

How to approve a transaction

All transactions that aren’t auto-approved require an approver to manually review and approve or reject the transaction.

Expenses which require your immediate approval will appear by default, under Needs Approval.

To approve a singular expense, hit the checkbox and click Approve. If you want to view more attributes, you can click anywhere on the expense to see more details, or you can simply scroll to the right to view more columns.
Note: The columns are adjustable by clicking on View.

How to reject a transaction

To reject a transaction, follow the same steps as detailed above, but click Reject.

You’ll be prompted to add a note, and the rejection reason will be sent to the submitting user, and remain in the activity history of the expense.

Bulk Actioning Expenses

You can also approve or reject expenses in bulk. This is particularly helpful for approvers who have a large number of expenses to review, and want to efficiently action on them.

To bulk action, simply select the checkboxes of the expenses you’d like to action, and either approve or reject via the buttons in the header.

A

You can now sync with your HR system to easily import users into Rho, eliminating the need for manual entry and invites.

How does it work?

Rho connects to your HR system and pulls a list of employees.

• You can select employees you wish to invite to Rho or invite them all
• Employee information (department, location, role, managers and more) is mapped to the Rho User Management tab once you click Invite.

You can sync HR changes to Rho every 24 hours to ensure your user base stays up to date. Currently, syncs are triggered in-app.

HR changes we sync to Rho:

• User profile details (name, email, phone)
• Manager Assignment (direct approvers)
• Employees recently hired or joined
• Employees terminated or no longer active

Supported Providers

We support over fifty HR system providers, including: BambooHR, Freshteam, Hibob, HR Cloud, HR Partner, Hummans.io, Lano, Namely, Nmbrs, Paychex Flex, Paylocity, Personio, Proliant, Sage HR, SAP SuccessFactors, Sapling, Square Payroll, TriNet, UKG Pro, UKG Ready and more. To see a full list of supported providers, click here.

Setup

To get started, navigate to the Integrations tab in your Rho dashboard, or in your User Management tab, click Connect HR System.

Note: The user performing the integration must have administrator permissions both in Rho and in your HRIS system. Learn more about setting up user permissions in Rho here.

Search for and select your HR system from the list of 50+ available integrations.

Once your HR system is integrated, you can sync new changes to Rho any time.

Once you select your system, sign in via OAuth or API key.

A pop-up modal will show exactly which data will be read and parsed by the API. Note that this information differs by integration. You can view the exact fields being read via API before connecting.

We pull the following information from your HR System for each employee:

• Name, Email, and Phone Number
• Role
• Direct Manager (if manager on HRIS is either already on Rho or invited through the same bulk invite)
• Department
• Location
• Employment status
• Start Date - Termination date (to flag when an employee has been terminated)
• Employee ID
• Company Name

Note: Rho does not extract any compensation information.

Once you have given your consent for Rho to access this data and click Continue, the sync will begin.

You’ll be taken to an intermediary screen while Rho syncs with your HR system.

When the sync has completed, you'll land on the Review and Import Users screen.

Invite your users

On the Review and Import Users screen, you can select specific users to import, or opt to import all.

Users with incomplete information will not be imported into Rho. To fix missing user information, please update in your HR system, then sync with Rho again to bring in the users with updated information.

Individually or bulk select your desired users from the Review page using the checkboxes next to each name, then click + Accept All Changes.

Confirm your invites in the pop-up window by clicking Invite Users. This will prompt the syncing of the system and bring users into Rho.

New users will receive an email inviting them to join Rho and when the sync has been completed, you’ll be prompted to the User Management tab in Rho, where you can view or edit all users.

Sync Updates

To keep Rho up to date with your latest employee changes, you can manually sync with your HR system every 24 hours. To do so, navigate to the User Management tab. In the Users sub-tab, click the Sync with {HR System} button in the top right of the screen.

This will force a sync and bring you to a page where you can review, select, and then import new users. Select by clicking the checkboxes next to user’s names and finalize your changes by clicking + Accept Selected Changes.

Newly synced users will be visible in the User Management tab.

Disconnect from an Integration

You can disconnect your HR integration at any time by navigating to the Integrations tab > HR Integrations and clicking Disconnect. You can reconnect at any time or choose a new provider to integrate with.

Data Safety and Usage

We connect to your HRIS by pulling fields such as Name, Phone, Email, Manager, Employment Status, into our system so that Rho can create and you can manage users under your account. Rho never modifies any data or information in your HRIS.

We are fully SOC Type 2 compliant and are audited every year by a third-party using the SOC 2 framework.

This framework tests an organization’s control and management of customer data, relevant to security, availability, processing, integrity, confidentiality or privacy. SOC 2 reports help the organization in question, as well as regulators, partners, customers, vendors, and other stakeholders, achieve more confidence in the integrity of security, operations, and management of customer data.

For more information, please refer to Rho’s Privacy Policy.

To reset a Rho password, team members can send an email request to clientservice@rho.co, or admin and account owners can directly reset the password for team members.

As an admin or account owner, directly reset a team member's password, by doing the following:

1. From the user management tab, click on the team member that you would like to reset the password for.

2. Click Reset Password

3. Next, click Continue to send an email with password reset instructions to your team member.

The password reset will require 2FA validation to continue. You can retrieve and enter your code based on your setup (i.e., SMS, Google Authenticator, Authy, etc.).

Finally, you'll receive an email confirming that you've successfully initiated a password reset for your team member.

Your team member will receive an email with instructions to reset their password.

NOTE: The Rho mobile app does not support the password reset flow. Please note that you will need to set up a new password through the Rho web platform.

How to create Vendors in Rho

An active Vendor profile is required in Rho to make payments in both our Banking and AP module.

There are a few ways that Rho supports getting your vendors information & payment methods configured and ready for payment.

The first way is to manually create a Vendor. Navigate to Vendors > “+ Add Vendor”.

• Note: users must have “Manage Vendors” permission to create & edit vendors

Follow the prompts to add relevant information about the vendor. You can always save progress as a “Draft” vendor if you need to return to it later.

Mapping Vendor

If your Rho account is integrated with one of our accounting integrations, you will have the option to create a mapping rule for this new vendor. You can decide either:

1. Create a new Vendor in your ERP
   1. When you activate this vendor profile, a new Vendor record with the “Legal Name” indicated prior will be created in your ERP
2. Map to an existing Vendor record
   1. Will show you the vendor attributes we have read from your ERP. If you are missing a value please head to Accounting > Dashboard > “Refresh”

Mapped vendors will automatically associate transactions to this record in your ERP.

Invite Vendor

You always have the option to request a vendor create their own profile by entering “+ Add Vendor”, adding the profile name & inviting the vendor to complete their profile. Learn more about this here.

Create Vendors from AP

If you are leveraging Rho AP, when we read invoice information & we do not recognize the vendor information on the invoice, we will create a “Draft Vendor” in Vendors> Drafts. You can then complete this profile or invite the vendor to complete their profile.

Bulk Upload Vendors

Should you have many vendors & payment information on file that you wish to bring to Rho, we are happy to assist you in bulk uploading these details for you, see more details here.

Once you have an active Vendor, you are able to add relevant Tax documents like W-9 forms to their profile, create mapping rules for automation of reconciliation of payments to this vendor and review transaction history on the vendor’s profile.

To invite a vendor, select “+ Add Vendor” and add required fields and select “Invite Vendor to Complete Profile”

The vendor will receive an email inviting them to complete their profile.

Vendors will receive auto reminders to complete information and can be manually reminded from Vendors> Drafts.

Along with adding individual vendors into Rho, clients can opt to upload multiple vendors in bulk. This functionality is performed by the Rho Client Service team on your behalf.

What is supported:

• Adding vendors for domestic payments
• Only adding one payment method for 1 vendor at a time,
  • If you wish to add more payment methods you can do so after the bulk upload with the 1st payment method by selecting “Add account” on the vendor profile.

To take advantage of this service, please reach out to your success associate for the upload CSV template, which you'll need to fill out.

• Please carefully follow our instructions for each column header
• Columns with (*) are required for all vendors, we have different requirements for columns based on 1) if the vendor is an individual or a business or 2) what payment method you will be paying this vendor

Fill out the formatted CSV with your desired vendors then email the completed form to your Rho support team. You can expect to see your submitted vendors appear in your Rho dashboard under Vendors > Active within the next 1-2 business days.

Any errors or issues with the CSV data may result in a processing delay. In this event, the Client Service team will reach out to you to resolve the issue.

Rho’s Vendor management solution now allows you to collect & store Vendor’s W-9 forms on the Rho Vendor profile. In Q1 of 2024 Rho will also offer filing 1099-NEC and 1099-MISC forms leveraging W-9 information to speed up 2023 tax year filing!

How to collect Vendor’s W-9 forms

You first need to have an active vendor profile. Then select the Vendors profile > navigate to “Tax Files” > Select “New W-9 Form”

If you already have a W-9 form on file for this vendor and simply wish to relate it to their profile, select “Upload & Verify”. If you do not have the W-9 on file for this vendor select “Send form to Vendor,” and see article section “How to collect W-9 from Vendor”

After selecting “Upload & Verify,” upload the W-9 form file to the “Select File” section. Note: file must be a PDF and max file size is 15mb. Read & select the attestation to upload the W-9 form.

Once the W-9 form has been uploaded, please verify all fields parsed from the W-9 form, read and attest.

The vendor profile will be updated with a status that the W-9 form is “On file”.

How to collect W-9 Form from Vendor

After selecting “Send form to Vendor” you will be prompted to confirm or enter their email address, read, attest & confirm before sending the request

The vendor profile will show a status that the W-9 form is “Pending from Vendor.” Once received the status will change to “On file”

The vendor will receive the following email. The portal will be live for 10 days for the Vendor to upload their W-9 form, review and attest to the information’s accuracy & complete submission.

Requests that are not completed will expire & can be resent by the Rho user.

How to export information

You will be able to export this information collected via the Vendor CSV export in Q1 2024.

Overview

Rho’s all-in-one financial platform allows you to easily configure payable workflows - managing invoices, bills, vendors, approvals, payments, optimize cash and automate compliance directly from Rho. We help you save time, money and in one click, run your financial operations centrally from anywhere.

Get Started

Read through our guides to understand how Rho leverages technology to eliminate manual data entry and expedite your month end reconciliation.

• AP Inbox
• OCR technology
• Understanding how Rho uses AP data

Setup

Get started by enabling seamless syncing with your accounting software system. With our AP solution, you can also configure custom approval settings to ensure a secure and streamlined approval process.

• Enable accounting software sync
• Setting up mapping
• Custom approvals

Vendors

Confidently manage all your vendors in the Rho dashboard with these walk-through guides, which will show you how to add, edit, and delete vendors, as well as track all your vendor details in one place.

• Invite vendors
• Bulk upload vendors
• Manage vendors