SAP Concur reviews: Pros, cons, pricing, and alternatives
Learn more about SAP Concur and how it compares to other expense management platforms.
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1 minute
July 31, 2024
More companies are transitioning towards automated expense management solutions to streamline processes and improve financial efficiency. SAP Concur is one option many businesses use to enforce their expense policy.
This blog will delve deep into SAP Concur, a widely-used platform, examining its pros, cons, and pricing structure.
We'll also explore more modern alternatives to SAP Concur, like Rho, helping you make an informed decision with a comprehensive understanding of your options.
Eliminate late receipt submissions and streamline transaction reconciliation with Rho.
SAP Concur is a cloud-based, integrated business travel, expense, and invoice management offered by SAP, a Germany-based enterprise software company.
The platform offers three modules with supporting features depending on your company size and needs:
Note: SAP Concur does not offer corporate cards, so it is common for businesses to work with legacy corporate card providers like American Express or Capital One and use SAP Concur to process expense reports of spend made using these cards.
SAP Concur is typically used by enterprise-level and mid-market companies across industries like construction, healthcare, and retail, with detailed expense policies, tightly controlled processes, and strict compliance mandates.
However, as discussed later, these users often need help utilizing the platform. Also, for small businesses, SAP Concur can prove too complex to leverage fully and too costly in terms of their return on investment, making it a less preferred choice.
Concur Expense features automated invoice capture via email and other platforms and allows users the flexibility to tailor workflows and establish spending regulations.
The system's automation is designed to adhere to these pre-configured spend rules and approval workflows. You can easily export expense report data into Excel via CSV exports. Yet, some users have reported difficulties navigating its interface and customization offerings.
Concur Invoice is promoted as an automated solution for managing the accounts payable process, promising enhanced visibility of spending and efficient purchase order management.
However, some businesses have noted that this level of automation only sometimes results in a more straightforward or streamlined process.
Concur Travel provides corporate travel management capabilities for employees to book flights, trains, and car rentals with preferred providers while remaining compliant with company policies.
Concur offers specialist assistance for customer queries or booking-related issues. Nonetheless, businesses should be aware of user complaints about the platform's user interface and the quality of service received.
SAP Concur offers a mobile application to augment the web-based platform functionality, extending its capabilities to a portable, on-the-go medium.
This mobile app, available for iOS and Android devices, is designed to work with all SAP Concur applications, including Concur Expense.
With the app, users can capture and upload receipts using ExpenseIt, import credit card data, notifications for missing documentation and approval statuses, and submit and approve expense reports.
Despite these functionalities, users are advised to consider the criticisms around usability, performance, and customer support issues raised in app store reviews while choosing.
Apart from the primary functions, SAP Concur incorporates other supplementary features:
A feature now included with Concur Expense, ExpenseIt is designed to minimize the need for manual data entries by scanning, categorizing, and itemizing expenses from receipt images.
One benefit of ExpenseIt: Optical character recognition (OCR) and machine learning (ML) that scans pictures of receipts and translates the data into expense entries automatically.
This eliminates the need to track physical receipts by providing digital ones directly from vendors. Users should be aware, however, that deploying this function can require agreement to certain conditions, which some may find restrictive.
These additional tools are intended to supplement Concur's primary offerings and enhance the user's experience. But as with the main features, potential users should be aware of the reports of usability and functionality challenges shared in G2 reviews and forums.
SAP Concur provides a specific feature for managing receipts via a dedicated, verified email inbox. Users can send receipt images to a dedicated email for storage under "Available Receipts."
Additionally, if your company uses ExpenseIt, receipts submitted will be analyzed and automatically transformed into an expense entry under "Available Expenses," simplifying the expense reporting process.
This section goes into detail on SAP Concur and how well they serve customers. The discussion is based on G2 reviews and other third-party review sites.
SAP Concur has built a reputation over the years, excelling mainly in these areas:
Despite its sizable presence and feature-rich platform, recent Concur reviews reflect several growing criticisms:
Another issue is that SAP Concur doesn’t offer corporate cards. Despite showcasing an array of features, SAP Concur falls short in its failure to provide integrated corporate cards.
This gap forces businesses to pair up with external card providers, a process that can induce unnecessary delays and complexity, especially during transaction reconciliation at the end of the month.
Compared to more streamlined solutions like Rho, which offers a live data feed for card transactions to sync with the general ledger, businesses using SAP Concur may experience inefficiencies and require manual reconciliation, adding to the workload and undermining overall efficiency.
A summary of the critical functions of SAP Concur includes:
Despite its comprehensive toolset, the complexity of SAP Concur often leads to confusion and dissatisfaction among users.
Pricing remains a touchy topic with SAP Concur due to its lack of transparency. The cost varies based on a company's size and specific needs, but a sales meeting is required to get a quote.
What further compounds the issue is SAP Concur's per-expense-report billing model, which can lead to escalating and unpredictable costs over time.
Moreover, the complexity of implementing SAP Concur could necessitate employing a consulting firm to assist with the setup, adding another cost layer – potentially in the hundreds of thousands – many businesses may not foresee, making the overall pricing less competitive.
Here are just a few of the best alternatives to SAP Concur that businesses consider.
Rho is the most comprehensive finance platform thousands of American middle-market businesses use to automate their CFO suite: payables, expenses, treasury, banking services, accounting, and more.
With Rho, you can manage and automate employee expenses and vendor invoice payments in one platform that connects with your ERP.
In the Rho platform, you can configure Rho Cards with customizable spend rules that help enforce your expense policy, track expenses, monitor budget spending, and collect documentation like receipts.
When a Rho Card is used, employees receive notifications via SMS or the Rho mobile app to upload their receipts to the platform.
Rho integrates with QuickBooks Online, Oracle NetSuite, Microsoft Dynamics 365 Business Central, and Sage Intacct.
Rho also supports flat-file CSV exporting, so you can automatically tailor transaction categorization to your business needs. Read more about our accounting integrations here.
The Rho platform is free, with no fees for users, payments, accounts, or the overall platform. Learn more on our pricing page.
Expensify offers a spend management tool for expense management, corporate cards, and bill payment. The company also offers payroll and travel management services.
Expensify Bill Pay allows users to upload invoices and other expense data. The information is scanned and coded into the platform, and users can set up automated approvals. Customers can choose several payment options, and Bill Pay can manage recurring payments.
Expensify integrates with QuickBooks, NetSuite, Xero, Sage, and other accounting platforms.
Expensify offers three pricing plans for businesses. If less than 50% of company spend is on the Expensify card, businesses pay a fee based on the amount of card use.
Expensify requires you to book a sales call to get a specific quote based on your expected card use.
Capturing receipt data can be difficult using Expensify. Rho’s expense management process lets you capture real-time receipts without glitches.
Several Expensify reviewers noted a need for more follow-up on customer support issues, and Rho customer support is available: 24H Mon-Fri, 10-7pm ET on weekends. Expensify has a confusing price structure that some believe is too expensive. Rho does not charge platform fees.
Choosing an appropriate expense management software is a crucial decision that directly influences your financial processes. Here are indispensable criteria to guide your selection.
An excellent corporate credit card expense management software should seamlessly integrate various essential features. It should facilitate ease of use for submitting expenses, processing reimbursements, and handling travel expenses.
The software should provide clear expense reporting and implement stringent spending controls. Additionally, it should include an intuitive system for automated receipt capture.
Real-time synchronization of transaction data ensures a smooth and accurate month-end close process, delivering enhanced transparency and improved decision-making options.
The capability of the expense management software to integrate efficiently with your existing ERP system and other enterprise software is vital. Such robust integration aids consistent data flow, streamlines workflows, and minimizes manual entry errors.
This characteristic can significantly simplify your financial processes, contributing to a more cohesive operational structure.
Essential to an effective expense software solution is ensuring both the finance team and end-users find the system intuitive, user-friendly, and straightforward.
From a finance perspective, the software should provide easy controls for cost management, complex budget handling, and efficient reporting mechanisms.
On the other hand, for end-users, submitting expenses, capturing receipts, and following up on approvals should be seamless - a factor where SAP Concur often needs to catch up, resulting in delays in expense submissions.
The delay is compounded by the knock-on effect of slowing down the month-end close process and reimbursements.
The software must be customizable to adapt to your unique organizational processes, ensuring its efficiencies aren't hampered by forced fit. The solution should encourage prompt cost tracking and user auditing while delivering a smooth, uncomplicated experience.
Choosing software that successfully balances these user experiences will ensure that expense management isn't a point of stress within your organization, and it can streamline operations and increase overall productivity.
This is subjective, but while SAP Concur offers robust services to enterprise and middle-market businesses, customers frequently complain about the platform’s lack of user-friendly design.
Users most commonly cite the UX as causing delays in employees submitting their expenses, high fees for the software, and lengthy implementations.
Whereas SAP Concur is for expense and travel management, Ariba provides invoice management software, which SAP acquired in 2012.
Ariba integrates with other SAP finance and operational solutions, allows users to set up rules and workflows, and provides automated invoice processing to simplify the accounts payable process.
All reimbursements through SAP Concur are paid via ACH direct deposit to an employee or contractor’s linked bank account. The process usually takes 3-5 business days after final approvals are secured.
G2 customer reviews report each expense report costing $9 on average. This is in addition to the ongoing monthly fees that SAP Concur charges.
If you are looking for an expense management solution to help streamline the process for your business, you may be considering SAP Concur. In summary, many mid-market and enterprise businesses use SAP Concur due to brand familiarity and capabilities.
However, users often express frustration with how expensive the software is. SMBs likely can’t use the platform’s capabilities fully, and the solution isn’t as user-friendly as many would like - pushing more businesses to switch to modern expense solutions like Rho.
If you’re interested in scheduling a demo to see how Rho streamlines expenses in seconds, sign up today.
Competitive data was collected as of January 30, 2024, and is subject to change or update.